Facebook Customer Service Issues

On September 24, [redacted], I encountered an issue with my Facebook account under the name Yuriko Blaire, which I created in honor of my daughter. Unfortunately, my account was disabled due to an allegation of impersonation. I complied with Facebook's request for identification by submitting my daughter's passport, only to be informed that the account must be deleted because my daughter is not yet 13 years old. I exclusively manage and use the account and named it after my daughter. I am distraught because I relied on this account to store precious photos of my daughter from birth to the age of 2. Regrettably, I have no backups of these pictures as I entrusted Facebook with their safekeeping. The deletion of my account appears to stem from an unsubstantiated report made by an individual. I implore Facebook to thoroughly review this report and reconsider their decision. I earnestly appeal for assistance in recovering my account. Kindly contact me via email if there are additional requirements for account restoration. These photos hold immense sentimental value to me, and I implore Facebook to assist in their retrieval. Thank you for your attention to this matter.

I am having trouble accessing my Facebook account. My name is Jamie Waller, and my email is [redacted] I have attempted to reset my password using my phone number, email, and name, but none have been successful. I am distressed because I have lost important pictures of my granddaughter on the account. I would like to avoid creating a new account to retrieve them. My daughter, Ryan Hawkins, is experiencing a similar issue with her account as she is being prompted to create a new one after her daughter’s passing. We both need assistance in recovering our accounts if possible.

I tried to access my Facebook account on my phone, and it said I was logged out, which is unusual because I never log out. I usually log in using my phone number, which I've had for years and has always worked, even when switching phones. Now, it's claiming my number isn't associated with the account, but I haven't had access to my email for five years. This is frustrating because my Facebook account is all I have left after losing my cousin. Is there a better way to recover my account considering I've had it for nine years? I really don’t want to start over. Please help me regain access; I am willing to provide any necessary information. I'm feeling very upset and just want to get back into my account.

This morning, when I opened Messenger to check messages from my boyfriend, I received a "Session Expired" notification and couldn't log back in. The same issue occurred when I tried to access Facebook. I am concerned about regaining access to my account. The email associated with my account starts with an "a," but I am the rightful owner and can provide proof. I used to have another inactive email linked to the account that I never confirmed. I believe I inputted my current email, but it doesn't seem to work. Retrieving my account is important as it is my primary means of communication with my boyfriend.

I have been using my Facebook account and app for a long time. However, after a recent phone update, I was logged out and can't remember my password. I no longer have access to the email or phone number linked to my account due to personal reasons. I urgently need to regain access as I have important photos of my daughter on there. She lives far away with her dad, and we communicate daily via Messenger. I am willing to provide any necessary information such as identification to prove my identity. Thank you, Theresa S.

I am having trouble accessing my account as my niece originally set it up, and I do not know the password. A new account was inadvertently created when I tried to change my profile picture some years ago, and now I do not recall the password for that account either. I do not suspect any hacking activity. I believe responding to an email notification for the first time might have triggered this issue. I am eager to stop receiving these email notifications. I kindly request assistance in unlocking my current account and resetting the password if necessary. The reset numerals I received last week did not work. As a disabled senior preparing for a hospital stay and care home, Facebook has been my link to friends. If unlocking my account is not possible, I may resort to contacting Facebook by phone on better days. I appreciate your help and understanding in this matter. Thank you.

Please, I am reaching out because my account has been locked, and I am waiting on the verification of my photo. It is crucial for my work as an admin for Harmony support pages and groups, including Harmony Bridport and Harmony Skills Development Project. I am a peer support worker at Harmony mental health drop-in center in Bridport and run a support group called SOS-Dorset. My clients rely on me on Facebook, so getting back into my account is urgent. I have provided a picture of my driving license for verification. My daughter, Shirelle W., has also contacted you to confirm my identity. My profile name is JOJO WOLLACOTT, but my legal name is Joanne Wollacott with a birth date of 14/05/[redacted]. Please assist me in regaining access to my account promptly. Thank you.

A while ago, I informed Facebook that my account was hacked, and they changed my password. Despite sending three emails, I received no response, only enabling me to access my account through the smartphone app. Today, Friday, September 28th, Facebook notified me that my session had expired and I need to log in again, which I am unable to do. The email associated with my account is [redacted] I would greatly appreciate it if this issue could be resolved so I can regain access to my account. I value my pictures and prefer not to create a new account. Thank you, Bailey.

I am having difficulty logging into my account, which I updated on June 23rd. I had two emails associated with the account and tried both without success. It prompted me to use a previously used password, which I changed and can no longer recall. Accessing Facebook is essential for me to communicate with both my boss and the father of my son. Unfortunately, after multiple failed login attempts, my account was temporarily disabled. I would greatly appreciate it if you could assist me by providing a temporary password. The emails linked to the account are [redacted] and [redacted] Thank you for your help.

I am feeling discriminated against on Facebook. I have been trying to address an issue with going live for weeks, yet I have not received any responses explaining the restrictions or negativity surrounding my page. I have maintained the same account for 6-7 years without any bullying or explicit content. To test this discrimination, I posted something on my story, and the next day I faced a potential 30-day block from Facebook. Despite attempting to contact them for almost two months, I have not received any communication. I would like to engage with others through live videos, but I feel unfairly targeted and singled out by Facebook.

I am experiencing an issue with my Facebook page. For an extended period of time, it has been showing that I owe $25 to Facebook, which I find impossible. When I initially created a website with iPage (which is now inactive), I received a free Facebook advertisement as a bonus for accumulating likes on my FB page. However, following that, it constantly displayed that I owed $25. I am perplexed as to how a service could be provided without me having paid directly or through a bonus. This situation is disheartening and has started affecting my other activities on Facebook. I kindly request that the display of this debt be lifted or waived as I am confused about how this occurred. The Facebook Page in question is named Aswagaawy (www.facebook.com/aswagaawy). Thank you.

I experienced a problem with my Facebook account where I was logged out and asked to log back in. After multiple attempts with my password, I tried to reset it but couldn't locate my account using both of my emails. Even searching for my profile by name or phone number didn't yield any results. This is concerning as I've had my profile since [redacted] and use it for personal and business purposes. I am worried about losing all the photos I've posted over the years and the Facebook business page I manage. Seeking assistance to resolve this issue. Thank you. -D.F.

I was unexpectedly logged out of my Facebook account, which is unusual for me. I am unable to log back in because I can't remember my password. When I attempt to reset my password, the option to send a reset link to my associated email is unhelpful since I no longer remember the password for that email account. I've been using a new email for a while now, but when I try to access my old email through Outlook, it's not recognized. There are precious pictures and videos of my daughter on my Facebook that I can't retrieve without access. Is it possible to have the reset link sent to my current email instead? I'm willing to verify my identity through security questions if needed. Your assistance in resolving this issue would greatly alleviate my stress.

A person named Philip Hunt falsely accused me of communicating with his 15-year-old daughter. He hacked my account and reposted this accusation multiple times, although I have no knowledge of him or his daughter. I am a person who shares messages about God and Jesus to uplift and encourage others. After attempting to create a new account, I was blocked once more for allegedly not being myself. I sought guidance from Sergeant Locklear of the Lumberton Police Department in North Carolina, who advised me to reach out to Facebook regarding this matter. My name is Jimmy Freeman, and I can be contacted at [redacted].

I am reaching out to our Facebook community for support for Good Shepherd's Orphanage in Uganda, Africa. This orphanage, run by our friend Kigozi Hakim, provides a safe and loving home for children in need. We are seeking donations for the purchase of land, a facility, and a well for clean water. Our goal is to raise $15,[redacted] for this cause, with $10,[redacted] for land and construction, a water tank, and first-year operating expenses. Currently, the children and Kigozi must walk 30 minutes for drinking water, highlighting the urgent need for this project. Electricity, provided by solar panels, is also vital. No donation is too small - every contribution counts. If you are unable to donate, please share and keep us in your prayers. Let's come together to support these children in their time of need. Thank you for considering supporting Good Shepherd's Orphanage in Uganda.

I have been wrongfully reported for hate speech on social media. I did not engage in such behavior. I responded to a comment and was unfairly flagged by the algorithms, leading to my account being shadow banned. It seems that real people need to review complaints rather than relying solely on bots, as they can be manipulated by those with malicious intent. It is concerning how AI speech is being weaponized by certain groups online. Please unlock my account and consider a more careful review process for these situations. Thank you.

Hello! I recently tried to add my mother to Instagram and inadvertently ended up creating a new Facebook account for her. Despite our efforts to close the new account, only the old Facebook account gets closed. This is problematic because the old account holds valuable memories and photos of our trips together, which my 74-year-old mother enjoys reminiscing about. Attempting to merge accounts has proved fruitless as an option. Could you please help by disabling the new Facebook account so she can access her original one without losing any data? Both accounts are under the name Sandy Nael. The email associated with her old account is [redacted], while her primary contact email is [redacted] Unfortunately, we are unsure which email the new 'Sandy Nael' Facebook account is linked to. When initially adding her to Instagram, she selected 'Poulet on the Run' as her nickname. Your support is greatly appreciated! Cheryl

I am G. from Facebook, and I am encountering issues accessing my account. Facebook sent an email requesting me to verify my name, but as I use my nickname instead of my legal name due to safety concerns, I faced difficulties. Despite submitting documentation explaining this, Facebook stated they couldn't verify my information. I provided a letterhead from victim Services with my last name and a photo of my driver's license. For 8 years, my chosen name was not an issue until now. Using my nickname is important to protect my identity from my assaulter. Access to my account, business page "OhLookHowPretty," and messenger to speak with my son is restricted. I am awaiting assistance from Facebook to resolve this situation.

Yesterday morning, my account got deactivated because a friend posted embarrassing pictures on my page as a prank. I didn't realize what happened until later that day when I tried to access my profile. Despite numerous login attempts, I was asked to identify friends in pictures that never appeared. When I tried to seek help, I ended up on a page indicating a lost connection. I have valuable memories and photos on Facebook, and I rely on Messenger for communication. Losing my contacts and personal data has been distressing. I deeply regret my friend's actions and want to assure you that only trusted individuals will have access to my account if I regain control. I need assistance in recovering my information.

I have a Shopify store account for Humboldstcabinet.com. I attempted to post on Instagram through it, but was prompted to create a Facebook account. I created one, paid for advertising on Instagram, and the ad went live successfully. However, now I am having trouble accessing my Facebook account as it requested a photo of me, which I provided. I am unable to log in and need urgent access as my ad is running, rendering it ineffective without access to Facebook. It is frustrating to have put in so much effort into my store's launch and social media promotion only to encounter this issue. I hope this situation can be resolved promptly, possibly with a refund or complimentary advertising. I spent considerable time on setting up Facebook, and being locked out after paying for advertising is unacceptable to me.