Facebook Customer Service Issues

I need assistance in changing my Facebook account back to my old ID (my previous email - [redacted]) and using my old password "Lollyboomer2." Bask was the recent helper but Comcast said it was not doable. I only want to have the same profile picture I had on my old account of Neuschwanstein castle with my husband in the front left corner and other photos with a message saying "This is a private account. If you wish to see what this user shares with her friends, please send her a friend request." Can you help me achieve this? Kindly confirm if this is feasible or inform Bask at [redacted]. Thank you, Gabriela K. Jarrell

I have been a loyal user for over a decade without needing my password until recently due to a computer hard drive failure. After replacing the hard drive, I am locked out of my Facebook and Hotmail accounts because I can't remember their long-forgotten passwords. Facebook tried to help by sending a 6-digit code to my Hotmail, but I can't access that either. I miss my active presence on Facebook, with over 2,[redacted] friends and daily interactions. It's been a frustrating month without access to my beloved platform.

I urgently received a 30-day ban today for a picture posted in February of either last year or this year. I am considering making this situation public. Previous bans did not bother me, but now I use Facebook to communicate with my family abroad. I am puzzled as to why this picture, at this time, and who decided to restrict my freedom of speech. It was not hate speech or targeted at anyone. It was a meme - a joke picture of Hitler with the "be Mein" tag. Can Americans no longer post pictures of historical figures? I am a German living in the US, not a Nazi. I am the furthest thing from that ideology. Someone acted hastily in this case. Please lift my ban. I am willing to share this outrageous ban with the media because it seems extreme considering Facebook's current situation in the news. Focus on banning hate speech, child exploitation, violence, and firearms - not a harmless picture of Hitler.

I was incarcerated from [redacted] to [redacted] and am now attempting to access my old account. I remember the email and password, but I can't identify the friends on the account due to the long absence. The phone number linked to the account is outdated, and I can't access the old email either. I now have a new email, [redacted], associated with my new Facebook account, and a new phone number, [redacted]. My name is Tommy S. from Rockingham, NC [redacted]. The old email is {[redacted]}. I am eager to retrieve photos and other data to add to my new account. I have an additional phone number, [redacted]. I would appreciate any assistance with this matter. Thank you. This pertains to the account linked with [redacted]

It has been a few years since I created a secondary Facebook account to check my privacy settings briefly. Although I had abandoned the account, I have recently started receiving friend confirmation emails indicating that people are adding me as a friend. Curious, I logged back in to find multiple new friends I don't recognize. Concerned, I deactivated the account only to discover it was accessed by an unfamiliar Android device from Ukraine. After changing the password, I managed to log out the unauthorized device. Given the recent hacking concerns, I believe this incident might provide useful information for investigation purposes. Please note that the email mentioned is not the one linked to the compromised account, which I can provide if necessary.

I am reaching out for help with a troubling situation involving multiple unauthorized Facebook and Instagram accounts linked to my personal information. My husband has been setting up these accounts, posting defamatory content about me, and even claiming to be me to interact with others. He has shared private photos of me taken during a criminal act where I was a victim and falsely labeled me inappropriately. This has caused immense distress and I fear for my teenage daughter who is also being affected by this situation. I am struggling to keep up with the influx of new accounts and need urgent assistance in shutting them down to protect myself and my child. I am unable to hire a private investigator to look into this matter. Any guidance or support would be greatly appreciated. Thank you, Amy M.

My Facebook account is currently temporarily locked, and I am seeking guidance on how to recover it. The issue started when I declined a friend request from someone named Melissa Silvery, following which my account was locked due to an attempted hack from an IP address linked to Yahoo's location near Shoreline Boulevard. I suspect that Melissa Silvery may be a fictitious account or used for fraudulent activities. This suspicion is heightened by a group successfully extorting money from my dad in India, claiming Melissa is facing Customs issues there. Given these circumstances, I was already wary. I kindly request assistance in securing the retrieval of my account. Thank you, Padma T.

I am having trouble accessing my Facebook account. When I try to log in using the email I originally signed up with, it redirects me to the wrong place. When I attempt to locate my account using the "Find Your Account" feature, my information doesn't appear. I am frustrated because when asked to type in a friend's name, even entering my girlfriend's name, Chelsey A. Hodge, doesn't pull up my account. Recently, my girlfriend reported an account under the name "dreamchaser jay" that was falsely connected to me. My actual account is under the name Jay Smith with the nickname "dreadhead" in parentheses. I urgently need to regain access to my account as it holds important information for me. Unfortunately, I no longer have access to the email associated with my Facebook. If there is a way to confirm my identity through verifying my friends, I am willing to comply. You can contact me via my girlfriend's email at [redacted] I am prepared to provide any necessary documentation, such as a photo of my ID.

Hello, I have a question regarding the pricing in Farmville. It seems quite costly to expand one's farm, as most items in the store require farm cash rather than farm coins. Accumulating farm cash is challenging through regular gameplay. Despite playing Farmville for a decade, I haven't expanded my land for nine years due to the high costs. Current prices for expanding to 32 by 32 squares are incredibly steep, with the smallest plot priced at 5,[redacted],[redacted] coins. I only have 1,[redacted],[redacted] farm coins, so the expense is significant. While I enjoy playing Farmville, I find the pricing unreasonable. I will continue playing, but I hope the pricing system becomes more reasonable. Thank you for your attention.

My girlfriend, Cindy J. from Miami, is being harassed by her ex-boyfriend Andrew J., posing as Betty F. on Hangouts and sending unpleasant messages for the past 4-5 months. I, Dale L., want to help her and am unsure if she should involve the police. The situation is escalating, and she feels threatened by the constant online stalking. Can you advise on potential solutions? Thank you, Dale Lewis.

My business page, Wing Chair Luxury Group, has been hacked by Business Manager Instant Article. It no longer appears on my personal profile, and I cannot access it. I have dedicated 10 years and significant resources to building my business's presence. I am troubled by Facebook's actions in removing my admin rights. I urgently require access to my page. It boasts a fan following of over 500k, and I have invested over $100k in promotions and ads.

Account Compromised. Today, the Facebook app on my iPhone logged me out unexpectedly. When I tried to log back in, I was informed that my password was incorrect. Unfortunately, I cannot remember my password because I have been logged in on the app for several years. When I attempted to recover my password, I was shocked to learn that my email and username were not associated with any Facebook account. The email address I used to create this account is [redacted], under the name Nicole Christine with the birthdate 02-28-[redacted]. It seems that someone has maliciously changed both the email and password to take control of my account. I am deeply concerned as there are precious photos of my son on that account, and I do not want any unauthorized person to have access to them. I have been an active user of this account, with the last email from Facebook dated 05/26/18, and I used it as recent as today, 09/27/18. This is my personal Facebook account, and the thought of someone impersonating me is distressing. I urgently need assistance to regain access to my account. I have provided a different email address for communication as my iCloud email may have been compromised.

This morning, around 10:00 am, during a meeting, I noticed my Facebook session had expired on my iPhone 7. I became anxious since I could not recall my login details and suspected unauthorized access to my account. The challenging part is that I am currently in Thailand, having moved from Myanmar, and lost essential information during the transition. I am solely dependent on the Facebook application on my iPhone 7, purchased in Taunggyi City, Myanmar, in November [redacted]. I appeal to the Facebook Help Center to assist in recovering my account, registered under the name Jonathan Ramirez Pinatacan. I have utilized this account for nearly 8 years. Struggling with my Messenger being logged out abruptly, I urgently seek assistance. Warm regards, Jonathan Ramirez Pinatacan

Hello, I am reaching out because my personal account has been disabled. It was reported by someone and as a result, I had to verify my identity. This account is very important to me. Please, can you review my personal information? My real ID name is Chit Phyo. My real first name: Chit My real last name: Phyo My ID birthday: 14/03/[redacted] Thank you, Chit The reason my personal Facebook account was disabled was because I created a business page which led to some reports. I then had to verify my identity on the business page.

Today, I encountered an issue with my Facebook account. I was abruptly logged out and prompted to log back in to continue, disrupting an important call with my father who is in the hospital. Upon attempting to log in, I tried two separate passwords, both of which supposedly were changed two months ago, although I only recall changing one of them. I then proceeded to use the ID verification option, only to be informed via email that my submitted ID was invalid. Additionally, the email code verification option did not work, as the code was likely being sent to an old email account that I no longer have access to and cannot update on my Facebook account.

I am having difficulty accessing my account, which is crucial as it is my only means of communication back home while I am stationed in Japan with the military. Facebook was essential for contacting people, especially as my father is currently in the hospital. During a call with him, I was abruptly kicked out to verify my account, only to struggle with repeated password rejections. I attempted to recover my account via email, but the system only recognizes my outdated email address. Even ID verification failed using my driver's license. I feel frustrated not being able to speak with a human for assistance in this challenging situation. I urgently want to check on my father's health, as he has recently been diagnosed with cancer while I am physically distant.

My late husband, David J Taylor, passed away last year, and his Facebook account has been inactive since then. This morning, friends and family have informed me that his profile is appearing in messages saying "David Taylor says Hi." This is causing significant distress to us. I am unsure if his account has been hacked or if Facebook is trying to reactivate inactive accounts. Could you please assist in stopping this and closing his account?

Hello Facebook team, Several years ago, an account named 'John Smith' was set up by someone in our company for managing the FB Page 'The Laundry E8.' This account is not an actual person but shared among colleagues for work-related tasks. One of my colleagues recently logged in successfully, but when I tried from a different location, it got blocked. As 'John Smith' is the sole admin for our page, we are unable to administer it now. Facebook is requesting ID verification to unblock the account, but since it's not a real person, we don't have any ID for it. I kindly ask for guidance on how to regain access to the 'John Smith' account so we can resume managing our FB Page. Your prompt assistance is greatly appreciated. Thank you, Mark Turner

Hello, I am experiencing difficulty logging into my account as I have forgotten my password. When attempting to retrieve it, I was informed that a code would be sent to my phone number on file, which has been deactivated. Despite trying the recommended steps and asking friends to search for my account, no success has been found. It seems I am unable to remember the password associated with my email as well. Even though I have contacted customer service, assistance was not provided. My account can be found at https//:m.facebook.com/alexandra.sorina.[redacted]. The phone number linked to the account is +[redacted]5, and my email is [redacted] I am in need of help to regain access to my account, as my attempts so far have been unsuccessful. Thank you for your understanding.

My account, named after my daughter, Yuriko Blaire, has been disabled on Facebook for alleged impersonation, which I strongly believe is a mistake. Facebook requested an ID matching the account name, so I provided my daughter's passport. Now they are saying they need to delete my account because my daughter is under 13. As her mother, I am the one using the account; I just named it after her. This is distressing as all my daughter's photos from birth to age 2 are stored there, and I have no other copies as I trusted Facebook. The account was deleted due to a mistaken report without substantial evidence. I am desperate to recover it. Please advise on the necessary steps to retrieve my account. These photos are immensely important to me. Thank you for your understanding and assistance.