Facebook Customer Service Issues

Dear Sir/Madam, I am reaching out to kindly request the reactivation of my Facebook account. Recently, I believe someone, possibly a child, accessed my phone while it was charging and made some unintended posts. As an adult, it's crucial for me to regain access as I have stored precious memories related to my family, including the death of my father's ceremony. Upon visiting the help center, I found no assistance in resolving this matter. I urge you to assist in restoring my account. The name on my Facebook account is Theophile Zawadi, and my email address is [redacted] My current mobile number is +61 [redacted]75. While I initially opened the account while in Africa, the provided contact information is up to date. I eagerly await your response with gratitude and hope. Sincerely, Theophile Zawadi Mutende Attached is a screenshot of my profile for reference.

Hello, I am in need of assistance with recovering my Facebook account. Today, it was unfortunately hacked, and the hacker changed the associated email and phone number, making it impossible for me to reset the account using those methods. They also deleted my trusted contact. I have been an active user of Facebook for approximately 6 years under the name Phương Nguyễn, and the email linked to the account is [redacted], which is the email I am using to contact you. I will provide a photo of my stolen Facebook account and my ID for verification purposes. Please advise me on how I can regain access to my account. You can respond to this email. Thank you for your time and assistance. Regards.

Hello, my name is Norman Francis Ball, and I am reaching out to seek assistance regarding my Facebook account being hacked by my family members. They have created fake accounts pretending to be me. When I search for my name and location in St. John's, Newfoundland, it doesn't show my genuine profile. Something is not right, and I kindly request your help in investigating. I can be reached at [redacted]. The situation has caused me distress; they are manipulating my page, causing hurtful interactions and misrepresentation. Friends I add disappear, and those remaining treat me unfairly. It seems they may have also taken money sent to me out of sympathy. The individuals involved are Mary M. Ball, Tommy Ball claiming to be me, and Serena Ball who seems to be orchestrating this distressing situation. My email associated with the account, [redacted], has been compromised. I created a new email, [redacted] Please assist me in rectifying this harmful situation; their actions are pushing me to a breaking point. Thank you.

Hello, I have a Facebook account that I use daily, and I was shocked by a recent incident that made me feel unsafe. Yesterday, I discovered that someone, identified as Swapna Kumari, who I do not know, shared one of my pictures on her wall. When I asked her to delete my picture, she responded inappropriately by making offensive remarks and sharing more of my photos without permission. I became anxious about the situation and worried about the possible misuse of my images. After looking at her profile, I found explicit content and decided to change my name and deactivate my account. Unfortunately, I am unable to share her Facebook link since my account is deactivated, but I have attached a screenshot of her name and display picture. I urge for prompt action to be taken against this individual to prevent further incidents as she may be doing this to other girls as well. Thank you for your attention to this matter.

I have been receiving notifications from Facebook indicating unauthorized access attempts to my account, prompting me to reset my password each time. However, this logs me out of Messenger as well. When logging back into Messenger, I notice two login IDs appearing - one with random numbers and the other with my username. Despite having two-step verification activated, I continue to have these issues. Additionally, I keep seeing my own profile being suggested as a contact on Messenger. Reviewing my Facebook activity, I have noticed numerous logins from unfamiliar locations and IP addresses, indicating that someone else may be accessing my account. In the past, in June [redacted], Facebook removed two fake profiles impersonating me by using my information. Despite these ongoing concerns, I have been unable to find assistance or a contact at Facebook to address this matter.

Hi, My Instagram account, @navgrewal16, has been hacked and taken over. The password has been changed, and when attempting to reset it, the link redirects to a Russian email ending in .ru. I have reported this issue to Instagram a week ago and even submitted a photo holding a required code, but it was rejected without an explanation. I have followed the instructions to convert the photo to .jpeg format. Today, my profile picture was changed to a nude image, and the username has been altered. I am feeling very anxious about this situation and unsure of what steps to take next. Although hesitant, I have now asked my friends to report my account. I appreciate any assistance in resolving this matter.

Hello, I encountered an issue with my account this morning as it got disabled, preventing me from logging in. Despite my attempt to create a new account, it got disabled as well. Losing access is distressing as my account contains a significant amount of information and photos that are not stored elsewhere. For months, someone has repeatedly reported my old posts (over 4 years old) where I sold bags on swap and sell sites. After identifying and removing such posts, I ceased further postings. I am reaching out for assistance in reactivating my account to reconnect with my friends and family promptly. The name on my account is Katie Pattison, and I can be reached at [redacted]4 or [redacted] I already filed an appeal on Facebook and submitted my ID. Your expedited response on resolving this matter would be greatly appreciated. Thank you.

I am having trouble accessing my Facebook account. My Facebook name is Virginia-sledge Sumeland, but I cannot recall my last password and do not have access to the email associated with the account. I recently created a new account, unknowingly using my old cell number to verify it, which caused issues with my old account. I need help recovering my old account and deleting the new one. I am unsure of how Facebook previously contacted me. My current email is [redacted], and my supposed recovery email is [redacted]

I am A. L. and I am 18 years old. I have been using Facebook daily since [redacted]. I am aware that there are videos and photos that can't be shared or uploaded on Facebook. However, I didn't realize that sending a video via private message on Messenger would result in a ban from Facebook. Losing all the memories, friends, and pictures since [redacted] has left me feeling very sad. Sadly, a friend who is no longer a friend sent me a video on Viber and encouraged me to share it in a group, knowing this could lead to a ban as it did for them. I have been reaching out to the help center for a week, providing my national identity card photo and the email linked to my previous account. I sincerely request Facebook to restore my account. My account name is Limaah Kbola and my email is [redacted] Please, I beg for your help in recovering my account, sir.🙏🏻

I am seeking assistance as my Facebook account has been disabled. The name on the account is Emily Blesi, and the email associated is [redacted] with the linked cellphone number [redacted]. Unfortunately, the email linked to the account is obsolete, and I have forgotten the password which is connected to an old phone number and deleted email. I urgently require help to reactivate my account as it contains important pictures, contacts, and personal data that I rely on. I use my account daily, and it was disabled while actively using it. I appreciate your prompt resolution of this matter. You can contact me at [redacted] or message me at [redacted]. Thank you. - Emily Blesi

I am seeking assistance with recovering my Instagram account "backtobasicliving," which is linked to my personal Facebook account. Yesterday, Instagram unexpectedly logged me out, removed the email associated with the account, and I am unable to regain access. My email for the account is "[redacted]" and my phone number is [redacted]. My Facebook account is under the name "Rebecca Montgomery." Additionally, I have a second personal Instagram account named "Rebecca Montgomery," which is linked to "backtobasicliving" and both are connected to my personal Facebook page under "Rebecca Montgomery." I would greatly appreciate any help in resolving this issue.

I received an email from an address claiming to be from Facebook Inc. USA <[redacted]>. The email states that I have won the "FACEBOOK ONLINE INTERNATIONAL LOTTERY" as one of the [redacted] lucky winners. It asks me to contact an Office Administrative Officer at [redacted] for further instructions. The email is signed by Janet Thompson. I found this email to be suspicious and wanted to bring it to your attention for verification and necessary action. Thank you for your help, Michael Taytslin.

Hello! I would like to share that my Facebook account recently got blocked due to a person from Russia harassing me for expressing my views against his false information and hate speech towards Ukrainians. The individual in question, Pavel Kashutin, has been spreading misinformation about Ukrainians and calling them names. Despite my efforts to clarify the facts, he blocked and reported me, resulting in my account being restricted. It's disappointing that Facebook seemed to side with him, especially as a Russian moderator handled the situation. Kashutin has also made derogatory comments, spread falsehoods, and shown support for Stalin. His actions and behavior raise concerns about adhering to Facebook's community standards. The ongoing harassment and misinformation need to be addressed appropriately to ensure a safe and respectful online environment. Thank you for listening to my concerns.

Hello, I am Tiffany Benenson, a Leasing Consultant at the Cape Landing Leasing Office. Previously, our Facebook account was managed by our former Property Management team, GreyStar. We are now under new management with First Communities. Unfortunately, I am unable to access our Facebook page using any of the numbers or emails associated with our office. It is crucial for us to regain access to our account to effectively promote our community and share upcoming events. Your assistance in helping us regain access to our account would be greatly appreciated. Regards, Tiffany Benenson Cape Landing Leasing Consultant [redacted] [redacted]

Three months ago, I logged out of Facebook. When I attempted to log back in, I couldn't remember my password. I tried to recover my account using the email code, but it didn't work. Although Facebook indicated that the code was sent, I never received the email with the code. Additionally, there was no other option provided, such as sending the code to my phone number. In the past, I was able to regain access to my profile by receiving a code on my phone when facing a similar issue, so I am confused about why I am unable to utilize this method or receive any codes via email now. Since then, I have been persistently trying to log in without success. I am uncertain about what steps to take next, so I am reaching out for assistance in recovering my account. Regaining access to my account is essential to me, and I would greatly appreciate any help in resolving this issue. Thank you in advance.

Hello, I am having trouble logging into a game linked to Facebook. I reached out to the game support team, and they informed me that the associated Facebook account is facebook.com/[redacted][redacted]. I am uncertain about the specific account as I am unable to search for it. However, I suspect it might be linked to the email [redacted] If this is the correct account, I cannot access it as I do not remember the security answers relating to my birthday or Facebook friends on that account. The birthday was a fictitious date I used during registration, and the friends listed are no longer active on Facebook. Please contact me via email at [redacted] I am the original account holder linked to the mentioned ID.

I was requested by Facebook to provide a photo to verify my account under the name JoJo Wollacott. However, I haven't been informed of the estimated time for this verification process. After seeing reports of others being locked out for up to six months, I'm concerned about the delay. My account is crucial for my work at a mental health drop-in service where I manage pages and groups to assist group members. I understand the need for verification but am eager to expedite the process. I'm even willing to provide my driver's license if necessary, but I can't find the option to do so. Urgency is key for me to regain access to my account promptly.

Months ago, I attempted to give away a dog on Facebook and Marketplace. Unfortunately, I was permanently blocked from Marketplace and other platforms. Despite numerous appeals, I remain blocked. I have noticed several other listings for free animals, such as the one from Trish Hamilton offering a cat for adoption. I am seeking guidance on why I was blocked and how I can be unblocked to access Marketplace once more.

This morning around 12:30 AM, I received a friend request on Facebook from one of my parents, whom I was already connected with. Their account had been set up 18 months ago before they went on an LDS mission. After realizing it might have been hacked, I contacted my mom to help me access the account. Unfortunately, we couldn't sign in last night to change the password and secure the account. When searching for their name, two accounts appeared—one with 18 months of posts and another duplicated one with minimal content and a matching profile picture. The hacker even messaged me pretending to be my parent and tried to solicit money from my friends. The account, "CharlesNola Nielsen," has now disappeared entirely. I am concerned and hope there is a way to recover their original Facebook account to retain all the precious memories stored there.

Thank you for adding your ID. Hello Abigail, we have reviewed your report and it seems that the issue with your account has already been resolved. If this problem reoccurs, please reply to this email with the details, and we will do our best to assist you. If you have any additional questions about features or updates, feel free to ask.