I can’t get into either fb account I have and fb is saying they can’t find me by my nam...

GetHuman1222380's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1222380's own words
I can’t get into either fb account I have and fb is saying they can’t find me by my name listed which is Mike Carson. I live in Fairmont,WV. I have been a member since ** and during that time my email has changed to *****@***.com. I want this to be my new for fB email and email contact. I also want to change my password and no history is coming up for me with any of my accounts pls help??!!??
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Customer service issue
Reported by GetHuman1222380
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 156448 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1222380 started working on this issue
Sep 28th 1:05pm
GetHuman1222380 indicated the issue is not fixed yet.
Sep 29th 1:47pm