Someone hacked into my account and change my password overnight.*I have tried to go to...

GetHuman1222370's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1222370's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1222370 will want to follow the link below to head to their help center. We will check on GetHuman1222370 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1222370 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1222370's own words
Someone hacked into my account and change my password overnight.*I have tried to go to the Facebook recovery page. It keeps giving me an error message saying I entered the code sent to my email to many times when I only did it once. It won’t even let me reset it. I’m in the process of applying for a VA job and if these hackers are putting nasty messages on my page I might not even get accepted into the biggest job of my life
GetHuman1222370 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1222370
Sep 28th, 2018 - 17d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1222370 started working on this issue
Sep 28th 1:03pm