I created my account on facebook using only my phone number because I did not have an e...

GetHuman-paulamay's customer service issue with Facebook from September 2018

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GetHuman-paulamay's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-paulamay will want to follow the link below to head to their help center. We will check on GetHuman-paulamay later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-paulamay may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-paulamay's own words
I created my account on facebook using only my phone number because I did not have an email, I lived in Brazil and moved to Canada and my phone number changed. I forgot my password and now I can’t recieve the code by sms because I have no longer access to my old phone number. I CAN NOT loose my facebook account, everything I have is linked to it!!!
GetHuman-paulamay did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-paulamay
Sep 28th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-paulamay started working on this issue
Sep 28th 6:31am