my wife Joan Dreoni has lost her facebook and can get past the opening page as if there...

GetHuman-pdreoni's customer service issue with Facebook from September 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pdreoni's own words
my wife Joan Dreoni has lost her facebook and can get past the opening page as if there was no signal she cannot see posts or make any. i have turned phone off and back on to no avail this happened aprox a day ago
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Customer service issue
Reported by GetHuman-pdreoni
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-pdreoni started working on this issue
Sep 28th 3:18am