I bought a new phone. When I attempted to login I keep getting another person's accoun...

GetHuman-westenfe's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-westenfe's own words
I bought a new phone. When I attempted to login I keep getting another person's account. **How can I get to my account?
GetHuman-westenfe did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-westenfe fixed the problem
We are waiting for GetHuman-westenfe to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-westenfe
Sep 27th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 155354 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-westenfe started working on this issue
Sep 27th 6:51pm
GetHuman-westenfe indicated the issue is not fixed yet.
Sep 28th 7:12pm