My account was hacked last night and the person changed my password so I’m locked out o...

GetHuman-anikahu's customer service issue with Facebook from September 2018

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The issue in GetHuman-anikahu's own words
My account was hacked last night and the person changed my password so I’m locked out of Facebook and messenger, it says to reset my password but my email on my account I made like * years ago when I was soooo much younger and I haven’t used for years and years so I forget my password. There is a way to get a new password for that but you have to fill out a survey but the outlook people think I haven’t put enough information so can I send a photo of myself and my drivers licence so that I can get my account back.
GetHuman-anikahu did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-anikahu
Sep 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-anikahu started working on this issue
Sep 25th, 2018 11:15pm