Hi! My name is Carah Campione and I recently got a new phone and it came with a new num...
GetHuman-ccampion's customer service issue with Facebook from September 2018
Help with my Facebook issue
First: share to improve GetHuman-ccampion's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ccampion's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ccampion will want to follow the link below to head to their help center. We will check on GetHuman-ccampion later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ccampion may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ccampion's own words
Hi! My name is Carah Campione and I recently got a new phone and it came with a new number. I tried accessing my Facebook account but it needs me to log back in, and the only options it gives me when I choose “forgot password” is to enter my email (which I made ** years ago and do not have access to anymore) or to enter my phone number and since my number recently changed, I can’t do that either. Is there any way someone can help me access my account without having to use my old number or email? I can verify usage on my page as well, if that would be an issue. Thank you so much!
GetHuman-ccampion did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ccampion fixed the problem
We are waiting for GetHuman-ccampion to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.