My ex girlfriend got to my account some how and I have my account setup tour only frien...

GetHuman1195077's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1195077's own words
My ex girlfriend got to my account some how and I have my account setup tour only friends are supposed to be able to see my Facebook account somehow she got pictures off of my account of me and my new girlfriend and then sent them to me in a text message and I would like to know how she was able to do that and what I can do to stop this from happening again seems to me that someone has hacked into my account
GetHuman1195077 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1195077
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 152535 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1195077 started working on this issue
Sep 25th 4:30am
GetHuman1195077 indicated the issue is not fixed yet.
Sep 26th 1:56pm
GetHuman1195077 indicated the issue is not fixed yet.
Sep 26th 1:57pm
GetHuman1195077 indicated the issue is not fixed yet.
Sep 26th 1:57pm