I got a new phone and I can't sign in on Facebook with my new phone, because I can't re...

GetHuman-compasci's customer service issue with Facebook from September 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-compasci will want to follow the link below to head to their help center. We will check on GetHuman-compasci later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-compasci's own words
I got a new phone and I can't sign in on Facebook with my new phone, because I can't receive the security code by having it texted or emailed to me. I have two Facebook accounts.**Account * *: Leroy Joseph Compascio Smith (this account works perfectly).**Account * *: L J Compascio Smith (this is the account I can not log onto).**When I enter my email address for account * *, I'm sent a pass code to start the process, but I don't receive a Security Code. When I use my cell phone number to attempt to retrieve a Security Code, that phone number is only associated with account * *.
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Customer service issue
Reported by GetHuman-compasci
Sep 24th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman-compasci started working on this issue
Sep 24th 11:06pm