Hi - someone has assumed control of my Facebook account. I am Ann Durham. The person wh...

GetHuman-adurham's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-adurham's own words
Hi - someone has assumed control of my Facebook account. I am Ann Durham. The person who has taken over my account has changed the name on the account to Briannon Drew. I can no longer login and have no access to FB. Briannon Drew also attempted to delete my holiday cottage Facebook page. Luckily my daughter managed to retrieve this as she is also an admin. I have attempted to recover the account through Facebook, as my email address has been removed from the account, I cannot get logged and I am going round in circles. I am struggling to confirm my identify as I have been logged out of the account and the last person to access this account is the hacker.
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Customer service issue
Reported by GetHuman-adurham
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-adurham started working on this issue
Sep 23rd 8:13pm