Hi - someone has assumed control of my Facebook account. I am Ann Durham. The person wh...

GetHuman-adurham's customer service issue with Facebook from September 2018

151073 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-adurham's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-adurham's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-adurham will want to follow the link below to head to their help center. We will check on GetHuman-adurham later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-adurham may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-adurham's own words
Hi - someone has assumed control of my Facebook account. I am Ann Durham. The person who has taken over my account has changed the name on the account to Briannon Drew. I can no longer login and have no access to FB. Briannon Drew also attempted to delete my holiday cottage Facebook page. Luckily my daughter managed to retrieve this as she is also an admin. I have attempted to recover the account through Facebook, as my email address has been removed from the account, I cannot get logged and I am going round in circles. I am struggling to confirm my identify as I have been logged out of the account and the last person to access this account is the hacker.
GetHuman-adurham did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-adurham fixed the problem
We are waiting for GetHuman-adurham to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-adurham fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-adurham
Sep 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 151073 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-adurham started working on this issue
Sep 23rd, 2018 8:13pm