Hi my name is David Medina my account is under David Medina and it has a GB next to it...

GetHuman1184113's customer service issue with Facebook from September 2018

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GetHuman1184113's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1184113 will want to follow the link below to head to their help center. We will check on GetHuman1184113 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1184113's own words
Hi my name is David Medina my account is under David Medina and it has a GB next to it I set up this account right after August **nd unfortunately someone has hacked into my my Facebook and changed my password and how to recover it by changing the number that the Facebook account sent a code to so I can recover my account I would like to get into my Facebook account set a new password and continue to use my Facebook account if you need to I scan a photo ID of who I am and I could send it to you guys I hope this matter can be resolved I would like to be a member of Facebook and utilize my Facebook account please contact me anytime to resolve this matter
GetHuman1184113 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1184113
Sep 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 150009 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1184113 started working on this issue
Sep 22nd 5:44pm