I received a payment earlier of $** but it went to an old card number to an account tha...

GetHuman1183914's customer service issue with Facebook from September 2018

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The issue in GetHuman1183914's own words
I received a payment earlier of $** but it went to an old card number to an account that I no longer have access to. I have link my PayPal account and hopes that you can please send it to my Paypal account instead. I had no idea that this money would be automatically uploaded on to whatever card I had used two years ago on this account. There were no prompts that asked any type of questions it just automatically did it and now there's no way that I can access my money or get anybody on the phone. My email address is *****@***.com.*Please help
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Customer service issue
Reported by GetHuman1183914
Sep 22nd, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 149982 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1183914 started working on this issue
Sep 22nd, 2018 5:03pm