I received a payment earlier of $** but it went to an old card number to an account tha...

GetHuman1183914's customer service issue with Facebook from September 2018

5 views
 | 
149982 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1183914's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1183914's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1183914 will want to follow the link below to head to their help center. We will check on GetHuman1183914 later to make sure it's all set or try to help escalate.
The issue in GetHuman1183914's own words
I received a payment earlier of $** but it went to an old card number to an account that I no longer have access to. I have link my PayPal account and hopes that you can please send it to my Paypal account instead. I had no idea that this money would be automatically uploaded on to whatever card I had used two years ago on this account. There were no prompts that asked any type of questions it just automatically did it and now there's no way that I can access my money or get anybody on the phone. My email address is *****@***.com.*Please help
GetHuman1183914 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1183914 fixed the problem
We are waiting for GetHuman1183914 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1183914 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1183914
Sep 22nd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 149982 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1183914 started working on this issue
Sep 22nd 5:03pm