Saludos*Cambie de celular y al bajar el app e intentar entrar a mi pagina no me reconoc...

GetHuman-jolycoki's customer service issue with Facebook from September 2018

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The issue in GetHuman-jolycoki's own words
Saludos*Cambie de celular y al bajar el app e intentar entrar a mi pagina no me reconoce ni el email ni el celular. Me indica que cree otra cuenta cuando lo hice sale la foto de mi cuenta la selecciono y luego me dice que ingrese el numero de seis d*gitos que ellos me env*an al numero de cel lo hago y dice numero err*neo vuelvo y hago el proceso por email que es otra opci*n y ese numero tambien me sale err*neo. Haciendo esto creo que se creo otra cuenta con mi nombre pero no tiene foto. Solo deseo tener mi cuenta una sola no dos. Si me pudieran ayudar con eso se lo agradecere. *Gracias *Lilia Taboada
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Customer service issue
Reported by GetHuman-jolycoki
Sep 22nd, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jolycoki started working on this issue
Sep 22nd, 2018 4:07pm