I have recently been signed out of my Facebook account and when trying to log back in i...

GetHuman1183046's customer service issue with Facebook from September 2018

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1183046 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1183046's own words
I have recently been signed out of my Facebook account and when trying to log back in it says the password I’m using is not correct, when I know In fact it is. I also cannot try to change my password because the email I have attached to my Facebook account is one from years ago that I no longer use or know the password to. I believe I have been hacked and am not sure what to do since I cannot log into Facebook or reset the password.
GetHuman1183046 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1183046
Sep 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
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GetHuman1183046 started working on this issue
Sep 22nd, 2018 1:15pm