Hi my name is Cassandra vandenbroeke every time I log into my account or create a new...

GetHuman1311135's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1311135's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1311135 will want to follow the link below to head to their help center. We will check on GetHuman1311135 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1311135 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1311135's own words
Hi my name is Cassandra vandenbroeke every time I log into my account or create a new account I'm tapped in to this Mexican lady's account so I logged her out and removed her from my account but yet I log in with my name she is still connected with my name can you please clear her so I can log in I'm not Mexican I'm white I'm getting very upset Facebook won't even allow me to make another account without seeing her stuff how do I get rid of her once and for all
GetHuman1311135 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1311135
Oct 10th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 173238 others
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Timeline
GetHuman1311135 started working on this issue
Oct 10th 7:38pm