I was speaking with a guy named Promise Morgan about making extra money and he hacked m...

GetHuman1170724's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1170724's own words
I was speaking with a guy named Promise Morgan about making extra money and he hacked my account and now I can't get back into it because he changes my phone number my password and my email and I want my account back. My account name is Carrie Dor'e. I called and spoke with someone yesterday and they said I have to have a google play code to get it back but I'm not buying anything you should be able to just go in and fix it.
GetHuman1170724 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1170724
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 147599 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1170724 started working on this issue
Sep 20th, 2018 2:23pm
GetHuman1170724 indicated the issue is not fixed yet.
Sep 20th, 2018 2:26pm