Facebook has randomly given me a security check (I understand this is normal). The chec...

GetHuman-klily's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-klily's own words
Facebook has randomly given me a security check (I understand this is normal). The check asked me to confirm my date of birth, which I did. The check then declared that the birthday I input did not match the one on my account. On one device I am permanently logged in to my account so I was able to access my personal information and found, as I suspected, that the birthdays did match. The alternative check is to present photo ID which I have no intention of doing. What can I do?
GetHuman-klily did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-klily
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 147271 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-klily started working on this issue
Sep 20th, 2018 8:13am
GetHuman-klily indicated the issue is not fixed yet.
Sep 20th, 2018 8:15am