Someone sent me a virus via messenger and I clicked on video. Shortly after someone fro...

GetHuman-shenicas's customer service issue with Facebook from September 2018

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The issue in GetHuman-shenicas's own words
Someone sent me a virus via messenger and I clicked on video. Shortly after someone from a different location logged into my account because Facebook sent me a message via email. I tried to login but it keeps asking for code that’s sent to phone number. I have email address and code that’s sent there after I reset password but last step is code going to number. Either I have no number associated with my account or it’s an old number I no longer have so I can’t get that changed to generate the last authentication process. The name on account is Shenica Speck with email *****@***.com
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Customer service issue
Reported by GetHuman-shenicas
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 146084 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-shenicas started working on this issue
Sep 19th, 2018 10:37am