Out of all the people we have in our existing page roles (* as editor, * as moderator...

GetHuman853948's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman853948's own words
Out of all the people we have in our existing page roles (* as editor, * as moderator, * as analyst), none of us are admins which makes me very confused seeing as how no one has removed themselves or changed their roles. We have a new Public Relations Chair that needs access to the page, yet somehow we don't have an admin to make those necessary changes. I have read all of the forums on possible options, none of which are helpful since all of the Facebook help team members post the same answer of talking to a previous admin (which doesn't exist in this case) or creating a whole new page altogether which doesn't bode well with our organization, seeing as how we have had our page for five years now. We would appreciate your insight in helping us get this matter handled since it is affecting our ability to maintain consistency and efficiency in marketing our organization. Thank you.
GetHuman853948 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman853948
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 145697 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman853948 started working on this issue
Sep 19th, 2018 1:16am
GetHuman853948 indicated the issue is not fixed yet.
Sep 19th, 2018 1:18am