Facebook Customer Service Issues

This is the second time my Facebook account has been disabled within a week. Even though I provided my British passport, driving licence, and personal pictures, my account was disabled again for allegedly pretending to be someone else. I had to submit all my legal documents last time to prove my account's authenticity, but now I find myself in the same situation, feeling frustrated with these false accusations. I want to highlight that I am a trusted Afghan Journalist and social activist advocating for public rights like education, healthcare, and electricity. I stand against corruption and injustice to ensure our voices are heard.

I need to report an incident to Instagram. A girl has been using my name and pictures on a fake account and has even added my family, colleagues, and relatives. I recently found out about the account "jazz9612_" that was created last month on September 16th. I don't want to provide screenshots but have included the ID. The account "jazz9612_" has been closed; however, this person has created a new account "jazz_9612" and hacked into a known contact's account "pooja4389_." I am concerned she will continue to create more accounts using our names in the future. She has her own photos but is misusing ours, and I would like to track the IP addresses involved. Please verify this information promptly and reach out to me via email. Thank you.

I seem to be facing login issues and cannot reset my password due to the system bumping me out. I received an email about suspicious activity from an unknown location and need assistance in resolving this to access my account. I would like guidance on how to proceed and understand if I violated any company policies. Any feedback on correcting this issue and restoring my Facebook access would be greatly appreciated. My email for verification is [redacted] Thank you. Britt Nadler

I was informed yesterday that my Facebook Marketplace account was permanently blocked for violating Commerce Policies. I want to appeal this decision. I am an individual, not a business, who opened this account in [redacted]. I recently posted items for sale during a moving sale. Each item I listed belongs to me, and I am the sole owner. I am not engaged in any commercial activity, business deals, or selling contracts. I have not sold any illegal items or services. I am unsure of the specific violation that led to my account being blocked. It is possible that mentioning brand names in my posts contributed to this issue, although I see many others doing the same. I have submitted an appeal through the support inbox but only received a standard reply. I am unsure how to reach the right person to resolve this matter. I hope my marketplace functionality can be restored soon, as I have more items to sell during my moving sale. I request a review of my case as I only use the marketplace for personal purposes. Thank you for your attention. Feel free to contact me for more information or with any questions. Best regards, Marron

I have attempted to access my account several times over the past two weeks without success. I recently changed my phone and phone number, and I seem to have set up two-factor authentication without remembering. The authentication codes are being sent to my old number, which I would like to update. Despite submitting my driver's license and explanation through the customer service page, it has been over two weeks with no response. I am unsure why there has been no resolution yet. I have followed all the instructions provided. Additionally, I want to disable the two-factor authentication as I am unable to access my account due to the verification process, and my old phone number is no longer active.

Hello, my name is Niall Birdy. I am reporting an individual named PJ Murtagh from Baileborough Co Cavan. PJ's profile picture shows an older man with grey hair and a stern expression, encircled with United Ireland stars. He has been posting verbal abuse about my sister Eimear Birdy, including threats against me and mentioning my 11-year-old niece who experienced something terrible. PJ Murtagh, who used to date my sister, continues to harass our family with disturbing content such as death threats, discussions of sexual abuse, and more. Despite involving the authorities and legal counsel, the local police cannot take action. Please, anyone who can assist, reach me at [redacted] or via email at [redacted].

Hello, I am Jerin Job. My account has been blocked from liking and commenting, and I am not sure why this happened. I cannot interact with my friends' posts, leaving me quite upset. Recently, when I logged into my Facebook account, I was informed about the restrictions due to unusual activity. It mentioned that the limitations would be lifted today at 22:22. I suspect that a friend who used my phone might be the reason behind this issue. I have already reported the problem to Facebook. However, they continue to display a message stating that my like and comment features are still blocked. I would appreciate any assistance you can provide in resolving this matter. Thank you, Jerin Job Email: [redacted] Issue: Blocked from liking and commenting Kindly unblock my like and comment functionality

I encountered difficulties logging into Facebook on my Chromebook, and in a moment of technical confusion, I logged out on my phone. After struggling to remember my password and unable to verify my identity, I attempted to merge a new account with the original. Regrettably, I now cannot access my original account, Overseer Falisha Case-Spoon. The newly created account under Falisha Spoon must be deleted as it was intended to assist in retrieving the original account. Please assist in recovering my original Facebook page as it contains important information related to my orphanage work. Thank you for your understanding and help. Sincerely, Overseer Falisha Case-Spoon

I no longer have access to my old email address connected to my Facebook account. I have used autologin for seven years but forgot my password. Reset codes go to the old email I can't access. I need communication sent to [redacted] Unable to recover my password currently. Frustrated.

Facebook mistakenly disabled my account on 16 September due to confusion with my VPN client use. Despite providing requested photos, my account remains locked. I am an administrator and national official for a few OSMTJ-USA groups, but this disablement hinders my duties and mentoring responsibilities. It is vital to have my account reinstated promptly to resume my tasks. I can offer verification of the VPN endpoints, screen name, mobile number, and email addresses if needed.

I'm seeking help to regain access to my previous Facebook account. I got locked out while changing my email address. In the confusion, I created a new account under a different name but using the same email. This action led to my old account being flagged. The details are as follows: OLD ACCOUNT: Shane N Rachel Jenson NEW ACCOUNT: Rachel Jessop Jenson EMAIL: [redacted] Unfortunately, I cannot access my old account due to the email overlap. I am unsure if I set up trusted contacts or alternative emails for recovery. Despite my attempts, I have not been successful. I am reaching out to Facebook for assistance in verifying my identity as the rightful owner of the old account and gaining access to it.

Hello, I am writing in regard to my Facebook account associated with the user id "[redacted]" that I have been using since [redacted]. Additionally, I have a business page named "Artshome creations" ([redacted]) linked to this account. Unfortunately, after logging out yesterday (17th Sept [redacted]), I am unable to recall the password and the login details for my Yahoo email account, leaving me locked out of my Facebook account. Given that my Facebook page contains vital business contacts and products, I am urgently seeking assistance. I am willing to verify my identity via phone or an alternative method and can be contacted through [redacted], the listed email on my Facebook shop/Page. I kindly ask for your help in resolving this matter as I have put years of hard work into my Facebook presence. I am prepared to provide any necessary information for verification purposes. You can contact me at +91-[redacted] or [redacted] Thank you for your prompt attention to this issue. Sincerely, Ayushi Sen +91 [redacted] Mumbai, India

Good evening. I am Fadipe Damilola, and I am experiencing issues with accessing my Facebook account. I have forgotten both my email and password, and my account is not linked to my phone number. My phone number is [redacted]0. My Facebook username is oluwadamilola Damy. My date of birth is 21/09/[redacted], and I reside in Ilorin. I graduated from the Federal University of Technology Minna where I studied Geology. For my secondary education, I attended Ebenezer High School in Ilorin, Kwara State. My family name is Blessing, and some of my friends include Tosin Onaeko, Fadipe Elizabeth, Lydia Kaka, etc. I kindly request assistance in recovering my old account within 24 hours using my secondary email address [redacted] and setting up a new password. Your help is greatly appreciated. Thank you.

I am experiencing issues accessing my Facebook account. Despite changing my password multiple times successfully, I am unable to log in. I suspect my account may have been hacked. I receive emails prompting me to click a link to gain access, but this only provides limited information. It is odd as I never had to use email verification before. I value Facebook as a way to reconnect with old friends and family. I am unsure how to update my possibly outdated email associated with the account. Any assistance would be appreciated. Thank you, R. Stafford.

My Facebook accounts, named Mark Lamb, were both accessed by my ex-partner, Sarah Parker. She pretended to be me and harassed multiple individuals. Unbeknownst to me, she changed the email address for my accounts. I have managed to access one account, but she deleted her messages and login details. This situation has upset a lot of people. Can you assist me by providing a record of the devices that logged into my account and the IP address used? Additionally, could you supply any deleted activity as evidence for the police? Thank you for your help.

I am seeking guidance on how to have limited access to my deceased son's account. Following his passing, many have expressed their love for him. However, I am concerned about a specific individual who may post negative content. I possess a power of attorney document that grants me decision-making authority for my child. My goal is not to intrude on his personal messages but to screen posts for any negativity before they are published. Preserving his integrity and the positivity on his page, which has been a source of comfort for our family, is essential. Facebook was a platform my son cherished, and it has become a beautiful memorial thanks to the love shown by many. I simply wish to uphold this positive atmosphere. I would appreciate advice on how to achieve this. Thank you.

I have been a loyal user of Facebook for a considerable amount of time. I have always adhered to the platform's guidelines and never posted any inappropriate content. The only instance I faced a temporary block was due to excessive ads posted in Costa Rican selling groups classified as spam. This was a fair action. However, I have encountered a more pressing issue recently. My account, which holds vital personal content, including memories, photos, and contacts necessary for communication, was seemingly hacked. After reporting unauthorized credit card transactions related to my real estate page, I have been unable to regain access to my account. Despite submitting my identification and following Facebook's instructions to reset my password, I remain locked out. My primary concern is the uncertainty surrounding the recovery of my account and the crucial data it holds. I am eager for any communication from Facebook regarding the status of my account and a resolution to this distressing situation.

Earlier today, I received a notification stating that I have been blocked for 3 days due to an image I posted, although the image itself was not displayed to me. I left a message as requested for review, but now it shows as closed. I am concerned as I would like to know the image in question to avoid repeating any mistakes. The notification mentioned a post from yesterday, but I am unsure of its content. I often share my political views, which can sometimes be strong, but no more than what I observe on other platforms. Kindly provide me with the post in question so I can understand the situation better and address it if necessary. I hope this is just a misunderstanding that can be resolved promptly.

Regarding case #[redacted][redacted], I posted an advertisement on Facebook which Facebook rejected, citing reasons related to the promotion of weapons being highly regulated globally. Despite my adherence to Facebook's Advertising Policies, indicating approval to sell holsters and belt accessories to an audience of at least 18 years old, my ad was still rejected. I have appealed this decision, but I have not received any response since yesterday. Communicating with Facebook is proving to be a challenge. My company strictly deals with holsters and belts and operates solely within the United States, not involving the sale of guns, ammunition, or explosives prohibited on the platform. I have expressed these points in my response. I have been advertising on Facebook for years, and similar products are being sold by other companies without issue. It is crucial for Facebook to review, interpret their policies correctly, and address this matter promptly. The rejection of my ad is negatively impacting my business financially, hindering potential revenue generation. I urge Facebook to rectify this situation swiftly.

I recently got locked out of my Facebook account, which hasn't happened before. I'm feeling quite anxious as it's my main way to communicate with my husband who's deployed overseas. Unfortunately, I can't remember the password I created over 9 years ago, and I no longer have the same phone number or email. I really don't want to start a new account. Can anyone please advise on how to update my email on Facebook so I can reset my password and access my account? I have a housing application deadline coming up, and my husband and I need to sort that out as it's crucial for our return. Thank you.