Two-factor authentication is activated into my Facebook account but I have a new laptop...

GetHuman-drmorta's customer service issue with Facebook from September 2018

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The issue in GetHuman-drmorta's own words
Two-factor authentication is activated into my Facebook account but I have a new laptop and a cell phone(not yet added as trusted devices). When I try to login into my account, I receive a message asking for a code that sent to my cell phone number by an SMS text message. The code message did not arrive even after multiple attempts and I can not access my account.*Cell Phone number: *** *** *****Thanks
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Customer service issue
Reported by GetHuman-drmorta
Sep 18th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman-drmorta started working on this issue
Sep 18th, 2018 11:26pm