I have been a Facebook user for a long time. Never violate the rules of facebook, or up...

GetHuman-dresand's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dresand's own words
I have been a Facebook user for a long time. Never violate the rules of facebook, or upload any improper video of anything in all the time I used the account. In the only thing that I was blocked for a few days, were in "public" facebook groups, and created in Costa Rica to sell things. I was blocked because I uploaded several ads and they said, the administrators of the groups that that was Spam. I got that. But Facebook had never removed or blocked me from my account. Account in which I have important personal things, photos, memories, videos of important things and contacts with which only by Facebook, I can communicate with them. Also, I am a musician and an actor, there are many places that only on Facebook answer me to book my shows.**I had created a page linked to my account called Rubicon M & CH to sell Real Estate. About a month ago I realized that I had sifo hacked and had made unauthorized purchases with the credit card that I had registered to pay for ads. I reported it to Facebook and after that I could not go back into my account. I have sent emails and they do not answer me. I uploaded my identification document, they answered me by mail, they sent me a password to unlock the account, I followed the steps and neither.**The only thing that I would like to know, at least receive a response from Facebook and tell me what is happening. If in the end I will not recover my account or yes? If I am blocked by that report I made or why? someone communicate with me It would be the least. There is important information in my personal account as I said, I am worried about losing that.
GetHuman-dresand did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-dresand
Sep 18th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 145173 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dresand started working on this issue
Sep 18th, 2018 4:26pm
GetHuman-dresand indicated the issue is not fixed yet.
Sep 19th, 2018 7:26pm
GetHuman-dresand indicated the issue is not fixed yet.
Sep 19th, 2018 7:27pm