I'm trying to recover access to my old Facebook account. I got blocked out when I tried...

GetHuman1160207's customer service issue with Facebook from September 2018

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The issue in GetHuman1160207's own words
I'm trying to recover access to my old Facebook account. I got blocked out when I tried to change my email. When I couldn't access it I open up a new account in a different name and use the same email and ended up getting my other old account flagged. My old account that I want to gain access to is called: *OLD ACCOUNT: Shane N Rachel Jenson *NEW ACCOUNT: Rachel Jessop Jenson **EMAIL: *****@***.com ***Because my email is associated with both counts I can no longer access my old account. I want to be able to recover that but never set up a trusted contacts list and I don't remember if I ever set up alternate emails. The ones that I've tried or not working. I wanted to know if Facebook could look into it and verify that I am the actual individual that used to own that account and how I can read access it.
GetHuman1160207 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1160207
Sep 18th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 144970 others
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Timeline
GetHuman1160207 started working on this issue
Sep 18th, 2018 2:25pm