Hi, I’ve tred at least * times to get into my account for over almost * weeks. I have a...

GetHuman1159415's customer service issue with Facebook from September 2018

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The issue in GetHuman1159415's own words
Hi, I’ve tred at least * times to get into my account for over almost * weeks. I have a new telephone and a new phone number. I somehow, without memory, set up the two-way authenticator. The authenticator is consistently sending the code to the old number, in which I would like to update. I have sent in through the “help” or “customer service” page my driver’s license and explaining the issue. I would like to be able to get the code and be able to get into my account. Again it has been over * weeks and no one has got back to me. I’m not understanding why or how not. I did and provided exactly what was asked and directed. Also I want to remove the two-way authenticator because this is ridiculous. I can’t get into my own account without verification no other way. The other phone and number is no longer active and I have no access to it.

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Facebook

Customer service issue
Reported by GetHuman1159415
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 144742 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1159415 started working on this issue
Sep 18th, 2018 10:01am