Someone has hacked my friends facebook and changed his account, he can no longer get in...

GetHuman1157095's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1157095's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1157095 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1157095 can let us know if they help or not.
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Before contacting them, items GetHuman1157095 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1157095's own words
Someone has hacked my friends facebook and changed his account, he can no longer get into his account as the password has been changed and he can not access his email, can the account be shutdown??
GetHuman1157095 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman1157095
Sep 17th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 144123 others
0 customers following this
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Timeline
GetHuman1157095 started working on this issue
Sep 17th, 2018 8:36pm