Hi my name is Gary Shailer and I bought two tool sets from a company selling tools from...

GetHuman1153579's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1153579's own words
Hi my name is Gary Shailer and I bought two tool sets from a company selling tools from overseas on Buy & sell and exchange on Facebook and here are the details as I have paid the money directly to there account via my MasterCard.*Here is the details: LinLeo *****Hi, my name is Gary Shailer and bought two sets of tools from mr Leo Lin one was a Dewalt ** piece set and a Milwaukee ** piece set and paid the money from my Debit Master card on the *th August but never went out of my account until the **th August and the amount paid was $***.** and it was paid to Whatsaynot**.*The invoice number was ****.*The money left my account and has been paid so I'm wondering where my tools are.*The reason I bought to sets it said if you spend more than $*** hundred dollars the delivery cost will be free.*I am not a wealthy person so I would like you to look into see where my goods are thanks *Cheers Gary Shailer *** Merrington crescent Aranui Christchurch *New Zealand **** ************Sent from my iPhone**On *********, at *:** PM, Lin*Leo ******@***.com* wrote:**Hello, Gary Shailer**Here's your invoice**Lin*Leo sent you an invoice for $**.** USD **Due on receipt**View and Pay Invoice*https:**www.paypal.com*invoice*payerView*details*INV*-****-*Z*U-*PUM-PUVA?ppid*PPC******&cnac*NZ&rsta*en*NZ(en*AE)&cust*LD*SDHJDPRR*C&unptid**d*bc*cc-****-**e*-ba**-d***********&t*&cal****eb*eb***ff&calc****eb*eb***ff&calf****eb*eb***ff&unp*tpcid*invoice-buyer-notification&page*main:email&pgrp*main:email&e*op&mchn*em&s*ci&mail*sys **Note from Lin*Leo **Thank you for you were made order in : optionalmart. com as soon as get payment from you , we send items to you immediately . **Help & Contact*https:**www.paypal.com*selfhelp*home?ppid*PPC******&cnac*NZ&rsta*en*NZ(en*AE)&cust*LD*SDHJDPRR*C&unptid**d*bc*cc-****-**e*-ba**-d***********&t*&cal****eb*eb***ff&calc****eb*eb***ff&calf****eb*eb***ff&unp*tpcid*invoice-buyer-notification&page*main:email&pgrp*main:email&e*op&mchn*em&s*ci&mail*sys * *Security*https:**www.paypal.com*nz*webapps*mpp*paypal-safety-and-security?ppid*PPC******&cnac*NZ&rsta*en*NZ(en*AE)&cust*LD*SDHJDPRR*C&unptid**d*bc*cc-****-**e*-ba**-d***********&t*&cal****eb*eb***ff&calc****eb*eb***ff&calf****eb*eb***ff&unp*tpcid*invoice-buyer-notification&page*main:email&pgrp*main:email&e*op&mchn*em&s*ci&mail*sys * *Apps*https:**www.paypal.com*nz*webapps*mpp*mobile-apps?ppid*PPC******&cnac*NZ&rsta*en*NZ(en*AE)&cust*LD*SDHJDPRR*C&unptid**d*bc*cc-****-**e*-ba**-d***********&t*&cal****eb*eb***ff&calc****eb*eb***ff&calf****eb*eb***ff&unp*tpcid*invoice-buyer-notification&page*main:email&pgrp*main:email&e*op&mchn*em&s*ci&mail*sys **PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. *Learn to identify phishing*https:**www.paypal.com*nz*webapps*mpp*security*report-problem?ppid*PPC******&cnac*NZ&rsta*en*NZ(en*AE)&cust*LD*SDHJDPRR*C&unptid**d*bc*cc-****-**e*-ba**-d***********&t*&cal****eb*eb***ff&calc****eb*eb***ff&calf****eb*eb***ff&unp*tpcid*invoice-buyer-notification&page*main:email&pgrp*main:email&e*op&mchn*em&s*ci&mail*sys . **Please don't reply to this email. To get in touch with us, click "*Help & Contact*https:**www.paypal.com*selfhelp*home?ppid*PPC******&cnac*NZ&rsta*en*NZ(en*AE)&cust*LD*SDHJDPRR*C&unptid**d*bc*cc-****-**e*-ba**-d***********&t*&cal****eb*eb***ff&calc****eb*eb***ff&calf****eb*eb***ff&unp*tpcid*invoice-buyer-notification&page*main:email&pgrp*main:email&e*op&mchn*em&s*ci&mail*sys ".**Copyright * **** – **** PayPal. All rights reserved.*Consumer advisory - PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.**PayPal PPC******:*.**:***eb*eb***ff*Cheers Gary Shailer **** ***********Address: ** Merrington Crescent Aranui Christchurch *New Zealand *E mail: *****@***.com*Please can you help me sort this issue out as I am not very well of and I can’t afford to waste my money.

GetHuman1153579 did not yet indicate what Facebook should do to make this right.

How GetHuman1153579 fixed the problem
The reason I’m contacting Facebook is because LinLeo is able sell these products on face book and be allowed by Facebook to take my money for products and then not send me the products. If I sell products on Facebook and if I took the money and not supply the goods the purchaser would contact Facebook who then would contact me and ask for an explanation. ( why )*Cheers Gary Shailer *Can you please help me please or send me a place that can help me.
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Facebook

Customer service issue
Reported by GetHuman1153579
Sep 17th, 2018 - 2 years ago
Fixed
GetHuman1153579 shared how to fix
Seen by 6 customers so far
Similar issue to 143344 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1153579 started working on this issue
Sep 17th, 2018 8:45am
GetHuman1153579 confirmed the issue is fixed. Hooray!
Sep 18th, 2018 1:19pm
GetHuman1153579 confirmed the issue is fixed. Hooray!
Sep 18th, 2018 11:28pm

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