My facebook account has been hacked, and I and the password has been changed so I am lo...

GetHuman-kellensu's customer service issue with Facebook from September 2018

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2 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kellensu will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kellensu can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kellensu's own words
My facebook account has been hacked, and I and the password has been changed so I am locked out of it. I want to recover the account, and disable the hacker, but I am not sure where to start. The email that is normally used for my facebook login is no long in use so I am not sure how to get reset the password without some sort of administrative help. My actual email is below.
GetHuman-kellensu did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-kellensu
Sep 16th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 21 customers so far
Similar issue to 142221 others
2 customers following this
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GetHuman-kellensu started working on this issue
Sep 16th, 2018 6:23am