Dear Sheryl**I need your help.**I'm an adoptive mum, and the birth mum is using Faceboo...

GetHuman1142814's customer service issue with Facebook from September 2018

3 views | 140411 similar | 0 following
Help with my Facebook issue
GetHuman1142814's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1142814 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1142814 can let us know if they help or not.
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The issue in GetHuman1142814's own words
Dear Sheryl**I need your help.**I'm an adoptive mum, and the birth mum is using Facebook and uploading pictures of my boys which is causing them emotional distress. I have blocked her from the boys account. But they know she is out there and they use their friends to look and see what she has out there. **My oldest son was so upset that he had a fiend contact her on Facebook to tell her directly which created more distress.**I've used the process to report the violation ticket *****************. Facebook have removed the content * times and its reposted by her every time. This is all in the space of a week. **I'm desperate to get this resolved and bring my boys some peace of mind so coming direct to you for help. **Given the multiple violations of privacy (she has no legal rights to the boys, I am legally their mother).**My request is remove account https:**www.facebook.com*jadey.englishrose**Thanks**Kate Beverly

GetHuman1142814 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1142814
Sep 14th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 140411 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1142814 started working on this issue
Sep 14th, 2018 3:30pm
GetHuman1142814 indicated the issue is not fixed yet.
Sep 15th, 2018 4:14pm

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