I am having issuing logging onto my Facebook account. I just got a new phone and I can...

GetHuman1101817's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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The issue in GetHuman1101817's own words
I am having issuing logging onto my Facebook account. I just got a new phone and I can’t get past the two step verification process and it’s because the number I have saved on my Facebook profile is an old number I don’t use anymore and I can’t even get back on it as it’s a New Zealand number. The number that I currently have on my Facebook is ** **********. I was just wondering if there was a way to change it to my current number now? Or another way of recieving the code by email. I’ve tried logging on to Facebook from all the devices I have and I can’t get passed any without the code.
GetHuman1101817 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1101817
Sep 6th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 130177 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1101817 started working on this issue
Sep 6th, 2018 11:43am
GetHuman1101817 indicated the issue is not fixed yet.
Sep 7th, 2018 9:53am
GetHuman1101817 indicated the issue is not fixed yet.
Sep 7th, 2018 9:53am