Our old desktop computer with a working facebook account got hacked*corrupted and so we...

GetHuman-bettycow's customer service issue with Facebook from September 2018

129128 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-bettycow's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bettycow's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bettycow will want to follow the link below to head to their help center. We will check on GetHuman-bettycow later to make sure it's all set or try to help escalate.
The issue in GetHuman-bettycow's own words
Our old desktop computer with a working facebook account got hacked*corrupted and so we've discarded it. Now trying to access that facebook account on our new Windows** PC, we have lost the email account and password associated with our facebook. Yet, somehow, facebook recognized our attempts to retrieve the account (using a new email account) and asked us for a photo for validation — but that was nearly a week ago and now even trying to create a new facebook account with this legit email account, facebook is saying we cannot get access until the photo is reviewed. But it's been near a week! Please help!!!
GetHuman-bettycow did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bettycow fixed the problem
We are waiting for GetHuman-bettycow to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-bettycow fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bettycow
Sep 5th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 129128 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bettycow started working on this issue
Sep 5th, 2018 3:16pm