Our old desktop computer with a working facebook account got hacked*corrupted and so we...

GetHuman-bettycow's customer service issue with Facebook from September 2018

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The issue in GetHuman-bettycow's own words
Our old desktop computer with a working facebook account got hacked*corrupted and so we've discarded it. Now trying to access that facebook account on our new Windows** PC, we have lost the email account and password associated with our facebook. Yet, somehow, facebook recognized our attempts to retrieve the account (using a new email account) and asked us for a photo for validation — but that was nearly a week ago and now even trying to create a new facebook account with this legit email account, facebook is saying we cannot get access until the photo is reviewed. But it's been near a week! Please help!!!
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Customer service issue
Reported by GetHuman-bettycow
Sep 5th, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 129128 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bettycow started working on this issue
Sep 5th, 2018 3:16pm