Our old desktop computer with a working facebook account got hacked*corrupted and so we...
GetHuman-bettycow's customer service issue with Facebook from September 2018
Help with my Facebook issue
First: share to improve GetHuman-bettycow's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bettycow's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bettycow will want to follow the link below to head to their help center. We will check on GetHuman-bettycow later to make sure it's all set or try to help escalate.
Our old desktop computer with a working facebook account got hacked*corrupted and so we've discarded it. Now trying to access that facebook account on our new Windows** PC, we have lost the email account and password associated with our facebook. Yet, somehow, facebook recognized our attempts to retrieve the account (using a new email account) and asked us for a photo for validation — but that was nearly a week ago and now even trying to create a new facebook account with this legit email account, facebook is saying we cannot get access until the photo is reviewed. But it's been near a week! Please help!!!
GetHuman-bettycow did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bettycow fixed the problem
We are waiting for GetHuman-bettycow to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.