GetHuman1089999's customer service issue with Facebook from September 2018
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Help with my Facebook issue
GetHuman1089999's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1089999 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1089999 can let us know if they help or not.
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The issue in GetHuman1089999's own words
Log in ... My username on Facebook is Trisha Ann*Email: *****@***.com*Current password is Scrappy ** I have * factor authentication enabled on my account. I had to factory reset my phone and now fb wont ler me log in.... it let's me change my password but as soon as Iog in with my new password it says a code fill be sent to my phone and the code never comes. I have uploaded my ID and they have accepted it and sent me a recovery link which asks me to change my password so I do then it asks me for another code that will be sent to my phone which never comes ph. * is also listed on my account my carrier is Straight Talk so I'm assuming that why the message never comes. I would like them to go in my account and turn off the * factor authentication or give me another code that will work after the password change
The password reset is not fixing the problem
GetHuman1089999 did not yet indicate what Facebook should do to make this right.
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GetHuman1089999 indicated the issue is not fixed yet.
Sep 4th, 2018 3:12pm
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