Facebook help center is ***

GetHuman1089999's customer service issue with Facebook from September 2018

4 views | 127734 similar | 0 following
Help with my Facebook issue
GetHuman1089999's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1089999 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1089999 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1089999's own words
Log in ... My username on Facebook is Trisha Ann*Email: *****@***.com*Current password is Scrappy ** I have * factor authentication enabled on my account. I had to factory reset my phone and now fb wont ler me log in.... it let's me change my password but as soon as Iog in with my new password it says a code fill be sent to my phone and the code never comes. I have uploaded my ID and they have accepted it and sent me a recovery link which asks me to change my password so I do then it asks me for another code that will be sent to my phone which never comes ph. * is also listed on my account my carrier is Straight Talk so I'm assuming that why the message never comes. I would like them to go in my account and turn off the * factor authentication or give me another code that will work after the password change
The password reset is not fixing the problem

GetHuman1089999 did not yet indicate what Facebook should do to make this right.

How GetHuman1089999 fixed the problem

We are waiting for GetHuman1089999 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1089999 fixes it.
This email address isn't valid

Facebook

Log in
Customer service issue
Reported by GetHuman1089999
Sep 4th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 127734 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1089999 started working on this issue
Sep 4th, 2018 3:04pm
GetHuman1089999 shared this issue with others over email
Sep 4th, 2018 3:08pm
GetHuman1089999 indicated the issue is not fixed yet.
Sep 4th, 2018 3:12pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies