Facebook Customer Service Issues

My account has been behaving oddly recently. Today, I'm being requested to provide 3 forms of ID for verification, which is new to me. I've been using this account for a long time without any issues until recently. I also attempted to create a new account, but since I can't access my old one, the new account creation is unsuccessful. I typically go by Sharon. I prefer not to disclose my last name as I am a widow and prioritize my safety. My email is [redacted], and my old phone number was [redacted], but it's now [redacted]. I receive codes from Facebook, but when I enter them, they are marked as incorrect. This situation is quite distressing. I'm unsure of the reason behind these sudden changes and if it is relevant to any political matters. Thank you, Sharon.

Hello, My name is Roger Greaves, and I am reaching out regarding my Facebook account that was hacked on September 26th. Facebook alerted me that someone tried to access my account using my old email address, [redacted], which I no longer use. When I attempted the security check link sent to my current Gmail account, it was labeled 'invalid'. Upon trying to log in, my name and Gmail account were unrecognized, and I couldn't access the account because I no longer had access to the Hotmail account. Subsequently, my friends, including Alice Greaves, noticed my profile had been altered to Arabic with profile pictures of women and children in Muslim attire. Many friends reported this profile, and I created a new account under the name Roger Greaves to report the impersonation to Facebook. Facebook confirmed the offending profile was inaccessible, but this action led to the loss of all my original data. I have reported the incident to Surrey Police due to the concerning nature of the content posted. I am attaching my driver's license for identity verification purposes. I would appreciate advice on how to regain access to my old account, as it contains a significant amount of personal data. This situation has been distressing, and I believe my report on the original account may have unintentionally caused its removal. Thank you for your assistance. Best regards, Roger Greaves

I am reaching out for assistance with an ongoing issue regarding our Facebook page, "Friends of The Walt Disney Family Museum." Despite multiple attempts to contact Facebook for over three weeks, we have received only automated replies that do not address our specific concerns. As a veteran journalist, I am frustrated by the lack of genuine customer service response. We have tried various methods, including online support and Community Help Forums, to have our delisted and renamed page reinstated without success. Our group consists of individuals with a passion for Disney history and published historians, clearly stating our unofficial status. We have a substantial following with 18,[redacted] unique likes and a significant monthly reach. Despite renaming the page following Facebook's suggestions, such as "Unofficial Friends of The Walt Disney Family Museum," we continue to face challenges. It is disheartening to not receive meaningful assistance from Facebook after numerous appeals. I am eager to resolve this issue promptly. Any guidance or support in addressing this matter with Facebook would be greatly appreciated. Thank you for your help. Leo N. Holzer

I have an account under the name Codi WiggerClanagan on Facebook. I've never had any issues before, but now I can't access my account because it got mixed up with someone else's. I used to log in with my email [redacted] and phone number [redacted]. Last time I got locked out, I could recover it through my phone, but now it only gives me the option to use my old email [redacted] I need access to my account to retrieve important pictures of my kids. Can you please help me reset my password using my current phone number?

As a truck driver, I encountered a problem with my Facebook account. I received messages prompting me to change my password due to security concerns. When attempting to reset it, I made a typo that prevented me from accessing the account. Additionally, friends informed me of suspicious messages sent from my account. I have tried reaching out for assistance by phone without success. I would like to resolve this issue, close the affected account, and also close another account I created as an alternative. Your help in addressing this matter would be greatly appreciated. Thank you for your attention and have a pleasant day.

I have been attempting to reach out through traditional channels without success in resolving my issue. I am frustrated that my daily posts are being deleted when I exit the Facebook app. I am questioning the authority behind removing newer posts from friends while keeping older ones visible. I am seeking assistance to address and rectify this situation promptly. It has been my routine to share my husband's pictures and incoming content throughout the day; however, there has been a noticeable shift in this process during the summer months, causing dissatisfaction on my end.

Last Tuesday, while on my Facebook account, I got logged out unexpectedly. When I tried to sign back in, it first didn't recognize my phone number and claimed my password was wrong. Even after attempting to reset my password, I was informed that my account was temporarily locked due to suspicious activity related to phishing. I've been unable to regain access since. The email linked to the account is an old one I no longer have. Subsequently, I created a new account with the same username and different email. Today, this new account has also been locked by Facebook, requiring identity verification through a photo which I have submitted, but I'm still waiting to hear back. I'm now locked out of both accounts. I prefer to retrieve my original account and have the new one deleted. If recovering the original is not possible, I would like it to be deleted as well. It's frustrating to navigate these issues without the ability to speak to a human for help.

I shared videos that were also shared by many users with no intention to violate anyone's privacy, as they involve public figures. I was surprised when my account was disabled without a formal warning from Facebook. I would have expected a message in my inbox or an email explaining the issue. My account was previously suspended twice for three days within a month, but losing it this way is truly upsetting as I have emotional connections to it. I hope Facebook can understand that my actions were unintentional, especially since the videos were widely shared by others as well.

Recently, my Facebook account got hacked. I contacted a number and spoke with Justin from tech support. I was advised to buy Google Play cards, initially one for $50 and later told to buy three more. Feeling uneasy about the situation as I already purchased two, I suspect it may be a scam. I would like a refund and for my account under the name David Valentine to be deleted. I have lost trust in Facebook after spending $50 on a card to recover my account and now being asked for more money. It's quite concerning. I hope to hear back from you soon.

I recently encountered an issue while trying to log in. Despite using my password the night before, it was deemed incorrect. Following this, I attempted to have a code sent to my email six times with no success. After confirming I was not a robot, I was redirected to the initial password page repeatedly, ultimately resulting in my account being blocked. My account holds sentimental value as I have invested both time and money into my Farm Town game for the past seven years. I am eager to regain access to my account promptly.

I have made multiple attempts to have our business name on Facebook updated from "Fuel Coffee Stop" to "Re-Fuel Espresso" due to a trademark issue. We are a small coffee shop in College Place, Washington with a single location. Despite explaining the situation on our page and having our customers understand the change, Facebook has not allowed the name modification, citing potential customer confusion. We have been granted until September 1st to make this adjustment by the trademark holder. If this matter is not resolved, we may have to seek legal assistance. Please rectify this issue promptly, as I am unable to afford a legal battle. For more information, you can visit our Facebook page or contact me at [redacted]. Thank you.

Hello, I recently tried to log into my Facebook account and was prompted to verify my identity using my date of birth. I entered the correct date of birth, but the system indicated it didn't match what was on my account. Despite checking with a friend and confirming that the information is accurate, my attempts, including submitting an ID photo with essential details omitted, have not been successful. This issue is frustrating for me, given that I am providing correct information and encountered a similar problem years ago, forcing me to create a new account. I hope to resolve this without having to go through that process again.

I lost my phone, and it was stolen. I've been struggling to regain access to my Facebook account because I can't receive the authentication code due to the phone number being unavailable. It's vital to me because my deceased aunt's contact is saved there, along with all my friends and family. The security measures are making it incredibly challenging to retrieve my account without that phone number. I hope there is a solution to this issue.

I need assistance urgently! I've been emailing for hours seeking help. I am locked out of my Facebook account, which I use for FarmVille and other games. I couldn't remember the password since I haven't used it in a while. I tried to recover the account, but each time I reset the password, it was deemed invalid. I tried identifying several photos, guessed most correctly, but it still couldn't confirm me. I don't personally know the people on this Facebook account. I had listed my son, husband, and myself as trusted contacts. I have another Facebook account that I mainly use, but I started this older one in [redacted] because my family doesn't play games and I lacked neighbors. When I try to proceed to regain access, the three people it asks me to call are not the ones I selected. What steps can we take to resolve this issue?

I received a suspicious link claiming my marketplace violated policies. After clicking, it prompted for my password. Days later, I got messages about a trailer sale I didn't post. Realizing I was hacked, I tried deleting the fake post and clarifying with users, but was blocked from marketplace. Despite appealing and being told I have access, I can't view or post items. I followed the steps provided but can't access marketplace. - Mike B. from Long Beach - mikebhandy[at]yahoo.com & mikebuttler[at]gmail.com

Hello, my name is Hassan Kdouh, my profile name is حسن م. قدوح. A few days ago, I purchased a new phone and attempted to access my Facebook account. After entering my email and password, I was prompted for an SMS code, which I never received on my phone. I tried using my old devices, hoping the "known device" feature would work, but since those devices have been formatted, it didn't help. The code generator is also in the Facebook account, making it impossible to access. The only way for me to regain access to my Facebook account is by receiving the SMS code, which I never received. I am seeking help because this account has been active since [redacted] and contains important information. Thank you.

My boyfriend added me on Facebook and then removed my picture from his page along with his picture from my page. He has recently opened two new accounts. Despite these actions, we can still see each other's pages. Due to his abusive behavior, I had to obtain a restraining order against him. He has a history of violence and threats towards me, requiring me to install an alarm system. Given my limited financial resources and lack of tech skills, I am reaching out for assistance. I am not sure how to update my Facebook account or ensure that he cannot view my profile or friends. If there is any way to receive help without incurring costs, I would greatly appreciate it.

Dear Team, We are writing to request the reopening of our Facebook page, All-In Poker Club Romania, which was closed on August 24, [redacted]. We believe that our page should be reinstated due to several reasons. We have followed all of Facebook's terms and conditions, obtained authorization from Facebook, and we do not operate as an online poker site but as a licensed live poker club in Romania. Notably, we have provided the necessary documents, paid for promotional services, and have adhered to all of Facebook's requirements. The closure of our page has caused significant communication challenges with our clients. We have reason to believe that competitors have falsely reported our page. Specifically, a competitor, Mr. Necula Sorin, has threatened us by phone regarding this matter. Your immediate attention to this issue is greatly appreciated. Thank you for your understanding.

Dear Facebook Team, I am reaching out to address a concerning issue with multiple fake accounts being created by someone using various phone numbers, including [redacted], [redacted], [redacted], and [redacted]. This individual is using my and my friends' names which has been causing distress in my life. I kindly ask for your assistance in investigating these accounts and taking appropriate action, such as deleting or suspending them. I recommend considering a policy change where each user can only have one Facebook account linked to a single phone number to prevent misuse. Additionally, suggesting the use of AADHAR CARD NUMBER verification for accounts in India may help curb the creation of fake profiles. I sincerely hope that the necessary steps will be taken to address this issue promptly to safeguard my wellbeing. Best regards, Anusha Poddar

I disabled my Instagram account, @tinajaffari, which was linked to my Facebook. I didn't receive a confirmation email when I disabled it, so I'm unsure which email was connected; possibly [redacted], which I can't access anymore. I attempted to reactivate my account but failed. Instagram support asked for a photo holding a confirmation number, name, and username, which I submitted. I haven't received any response yet, and I'm eager to have my account reactivated. I disabled the account thinking that logging back in would reactivate it.