The following are issues that customers reported to GetHuman about Facebook customer service, archive #180. It includes a selection of 20 issue(s) reported September 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing some issues with the "people you may know" feed or "find friends" feature on my Facebook page. This morning, I noticed a list of 49 profiles, while there were none twelve hours ago. Out of these profiles, 16 are in a language other than English, and 3 have obscene profile pictures. When I try to report or block these profiles, it seems like I receive more similar ones as a result, worsening the problem. If I can't take action against them effectively, I am left with only the option to "remove" them from the list, which doesn't prevent similar profiles from appearing. Some of these profiles, although drawings and not photos, are still pornographic and offensive. I am unsure if these profiles comply with community standards or if they are real users. I request assistance in addressing this issue.
Reported by GetHuman-mwendle on среда, 5 сентября 2018 г., 11:27
My name is Blake Kendall, and I accidentally broke my phone and had to get a new one. I've had my Facebook account for years, but after a breakup about five months ago, I changed the password so my ex couldn't log in. When I transferred all my data to my new phone through iCloud, it didn't save my passwords. I've tried everything to recover it, but I used an old email, [redacted], which I no longer have access to. This Facebook account holds invaluable pictures of my kids, from when they were born to recent ones. I really need help to access it as I can't afford to lose all the memories. You can contact me at my current email [redacted]
Reported by GetHuman-katie_ro on среда, 5 сентября 2018 г., 12:14
Last night at 8:34 PM, my account was accessed from the Dominican Republic. Upon receiving the notification, I confirmed it wasn't me. Since then, I've been unable to access my account. I'm not receiving any SMS codes from Facebook. The code generator was activated without my knowledge and is not loading on my Android phone or desktop. Despite resetting my password, Facebook continues to prompt me to enter an SMS code or code generator code. I'm worried because I rely on my account to connect with family and have important photos of my children. I urgently need assistance to log in without the SMS code or code generator.
Reported by GetHuman1094753 on среда, 5 сентября 2018 г., 12:53
In January of this year, I made a comment regarding Jose Marilyn Sierra, followed by a retraction shortly after. Unfortunately, I am unable to find the retraction now. As a result of this, she has been harassed by individuals sharing inappropriate details with her face to face, which has caused her distress. My account is [redacted] I might have accidentally made the retraction public due to my lack of expertise with computers. Please investigate and address this issue promptly to protect her safety. It is crucial to identify who is spreading this misinformation to prevent further harm, as it is not coming from me. Your immediate attention to this matter is greatly appreciated.
Reported by GetHuman-ruydeame on среда, 5 сентября 2018 г., 13:35
Good morning, my name is Hope Kelly Scott. I am reaching out because I am encountering an issue with my Facebook account. Upon returning from vacation, I tried logging into Facebook yesterday and received a message prompting me to change my name. Facebook seems to consider Hope Kelly Scott as a pseudonym. This is indeed my married name; I often use Hope Kelly professionally, while family and friends know me as Hope Scott. I have provided the necessary documents online, such as my marriage certificate and social security card, with relevant details redacted, yet my name still displays as Hope Scott. I would appreciate guidance on why this occurred, how long it will take to restore my account, and how I can prevent this issue in the future. Thank you.
Reported by GetHuman-hopeians on среда, 5 сентября 2018 г., 13:36
Hello everyone,
I'm Tracy Raymond, a published author using the pen name Pandora Spocks. You can find my books on my Amazon Author Page. I manage two Facebook accounts, a private one under my real name and a public one under my pen name for my author business. Initially, I signed up with a Yahoo mail account for Pandora, but frustrated with Yahoo, I switched to a Gmail account, which I use more frequently, now managing both accounts.
I've encountered an issue with my Pandora account on Facebook, receiving a message stating Facebook is reviewing the photo I submitted due to security reasons. I previously faced a similar situation, resolved by submitting my avatar instead of an actual photo.
Being an Indie author, social media is vital for me to engage with my readers and fellow authors. Separating my personal and work accounts is crucial due to the nature of my genre. I currently face difficulties contacting my reader team, using my fan page, and accessing my book club group. I urge a prompt resolution to continue communicating effectively with my audience and colleagues.
Reported by GetHuman1095110 on среда, 5 сентября 2018 г., 14:09
I need assistance setting up Facebook on a new tablet using a new Gmail account. Unfortunately, I didn't have the time to add friends or provide a backup email or phone number before the tablet stopped working. I am worried because a game called Homestreet is linked to that Facebook account, and I need it removed so I can create a new account. I have been struggling to find a solution online for the past two days. Your help is greatly appreciated.
Reported by GetHuman-divasir on среда, 5 сентября 2018 г., 15:27
I am Joseph Nikolas Snyder and I established numerous business pages on my personal account "Nikos Snyder" with the email "[redacted]" I managed the pages and later shifted the admin role to a new Facebook account created to organize my business and client pages better. However, Facebook disabled the new account, causing me to lose access to and control over the business pages, including others. The current account managing the pages is "Snyder Media" with the email "[redacted]," which is still me. I am requesting to transfer the admin role back to my personal account "Nikos Snyder" since the current account is disabled.
Personal Facebook Account: [redacted] (Nikos Snyder)
Disabled Secondary Facebook Account: [redacted] (Snyder Corp)
Reported by GetHuman1095753 on среда, 5 сентября 2018 г., 16:02
I recently received a message from a Facebook user named Salim Kante regarding a friend request. Shortly after accepting the request, Salim Kante started asking for money to stop the release of personal photos. I have reported this to the authorities after refusing to comply with the demands. It seems that Salim Kante's profile is completely fake. Law enforcement has confirmed that it is a scam and action must be taken to safeguard other users from this individual.
Reported by GetHuman1089496 on среда, 5 сентября 2018 г., 16:03
I need help with recovering my original Facebook account. By mistake, I created a new account using my email and now I am unable to access my old account. I tried to delete the new account created, but I cannot have two accounts with the same email address. Can you assist me in retrieving my original account linked to the email address mentioned below?
I would also appreciate it if you could help me with deleting the unintended Facebook account created in error.
Email: [redacted]
Thank you for your anticipated support.
Reported by GetHuman1095857 on среда, 5 сентября 2018 г., 16:20
I uninstalled the Facebook app, and now I am unable to access my Facebook account or Messenger. This is because it was linked to an old phone number I no longer have. Unfortunately, I can't recall the password either. I've been using this account for several years and would rather not start from scratch. I desperately need assistance as I am worried about losing contact with my family and access to my page permanently. The numbers on Facebook are not mine; they were added to prevent people from calling my previous phone number. I am using my usual device and location. Any help would be greatly appreciated. Thank you.
Reported by GetHuman-lisaward on среда, 5 сентября 2018 г., 16:40
I am seeking assistance for my friend, V.S., who requested me to change her Facebook password. She created her account with the phone number +[redacted]3 and the password "haliya." After logging in as requested, I attempted to change the password to "subodha100100" or "subodha100," but I ended the process before completion. I provided my phone number (1[redacted]) and email address ([redacted]) when prompted for her email and phone number, then logged out from other devices. After sharing the new password with V.S., she was unable to log in using it. Currently, neither of us can access her account. Any assistance to resolve this issue would be greatly appreciated. Thank you.
Reported by GetHuman-ksubodi on среда, 5 сентября 2018 г., 16:54
A friend shared a video on their Timeline that I then posted too, titled "Everything New Rules with Bill Maher & John Oliver" which depicted a disturbing incident in Africa. In the video, a white man was physically and verbally abusing two black men, spewing hateful speech and invoking religion. My post was removed by Facebook along with all comments citing "hate speech" violations. Despite my appeal, Facebook upheld their decision, claiming the video did not breach their standards. I find it unfair that I was penalized for sharing content exposing hate, especially when the video had millions of views on various other pages without repercussions.
Reported by GetHuman-jroot on среда, 5 сентября 2018 г., 18:43
I recently discovered unauthorized activities on my account, where someone has been sending inappropriate messages to women. This has happened before, and I faced consequences for it. I want to prove that I am not using Facebook or Messenger anymore. Today, my father found disturbing messages, and I need to clear my name. Please assist me in deleting all my old Facebook and Messenger accounts. I cannot remember the associated email addresses. My name is Stefanos Tzanis. Please help me resolve this quickly.
Reported by GetHuman1098754 on среда, 5 сентября 2018 г., 19:19
I initially created my account when I first signed up for Gmail around the age of 14 or 15. Later, when I turned 18, I made a new profile under the name Tom Bods to maintain privacy on Facebook. Unfortunately, I've lost access to the original account and am considering either deleting it entirely or converting it to a Facebook page. I'm seeking assistance in recovering this account, although I don't recall the date of birth I used. However, I did have my real Facebook account added as a friend. I'm willing to provide the necessary information, including the name of my Facebook account, once requested to aid in regaining access to my old account.
Reported by GetHuman1099258 on среда, 5 сентября 2018 г., 19:43
I need assistance recovering my account for ~/peter.hawks. The phone number linked to the account cannot receive texts and is a landline at [redacted]. The email [redacted] is active, but I'm not getting verification messages from Facebook. I have checked all folders and settings. Another account under [redacted] was canceled in July, and I prefer to use this email. Please assist me in updating the email address for my existing account to the newer one. Your help is greatly appreciated!
Reported by GetHuman-randonee on среда, 5 сентября 2018 г., 19:47
My brother passed away on July 24, [redacted], and he had a Facebook page under the name Travis Wetherell. I don't have access to the email or password associated with the account. I am looking for assistance in retrieving his login information so I can either manage the page or have it deleted if necessary. His date of birth was July 13, [redacted], and he recently turned 30 years old. Some of his friends on Facebook who are also connected with me are Melissa Ann, Billy Lathrop, JoAnna Pritz, and Anthony Dugger.
Reported by GetHuman-mearslo on среда, 5 сентября 2018 г., 20:20
While on holiday abroad, I encountered an issue with my locked account on Facebook. It seems that my location change triggered this security measure. Unable to reach out for help as making international calls is costly without a local sim card, I tried to use the FB call feature but was unable to log in due to the location discrepancy. Despite providing the requested IDs (bills) for verification, I faced challenges as my current location in Serbia differs from my home in the UK. Facebook did not offer an option to input my date of birth for verification. This situation has been frustrating and I hope for a resolution soon without having to cut my trip short.
Reported by GetHuman1099541 on среда, 5 сентября 2018 г., 20:31
To whom it may concern,
This morning, I encountered an issue with my Instagram account. Upon trying to log in, I discovered that my account had been compromised. Someone changed my username, profile picture, and associated email address, making it impossible for me to access my account. It appears that this unauthorized activity took place either last night or this morning.
My correct details are as follows:
- Meliza Garcia
- User Name: Meli902
- Email Address: Mgarcia0709@[redacted]
- Phone Number: [redacted]
The current information displayed on the account is:
- User Name: Shakannika
I have shared a link to my Instagram account for reference: [redacted]. Given the private nature of my account where I share personal photos of my children with loved ones, I am concerned about a stranger having access to my account. I have been an active Instagram user for six years and would appreciate any assistance in reclaiming my account or deleting the unauthorized one.
Please feel free to reach out to me if more information is needed. I eagerly await your prompt response.
Thank you,
Meliza Garcia
Reported by GetHuman1099880 on среда, 5 сентября 2018 г., 21:39
I was recently on Facebook on August 29, [redacted], and received a friend request from someone I didn't know. After accepting it, they began sending me messages and got upset when I didn't reply. This person then reported my account for no valid reason. I was able to regain access to my account temporarily, but it got locked the next day, and now I believe I am in Facebook jail. Despite the deadline passing on September 4, [redacted], they are still reviewing my account. I'm unable to access my page at all. I'm unsure how long it will take to get my account back. Should I create a new page or will my original account be restored eventually?
Reported by GetHuman-andraelp on среда, 5 сентября 2018 г., 23:25