Facebook Customer Service Issues

I organized a donation through Facebook for my birthday, hoping to support a particular organization. Unfortunately, the organization didn't have any way to contact me and express their gratitude for the donation. Given that money is involved, I believe Facebook should be more accountable and user-friendly, especially since they facilitate birthday donations. I had to reach out to the organization to confirm if they received the funds, and they mentioned the process to track the donations is unclear and complex. It seems they rely on the birthday person to make the first move. I find this situation quite disappointing and confusing. I recommend a more straightforward approach, perhaps a phone call to ensure transparency and responsibility over the donated funds. I hope this issue can be addressed promptly. Best regards, Fay K. [redacted]

Hello, I received a notification from Facebook that my account had been locked and required a password reset. After resetting it using a passcode sent to my phone number, the next day I was prompted again to change my password, which is now being flagged as incorrect. My only recovery option now is an email I no longer have access to, as I lack current information to recover it. I suspect my account was compromised by someone I recently added named Nic Golinski. Following the addition, he messaged me, causing the confusion. I previously had the option to recover via phone number, which has now vanished since gaining back access. I am willing to provide additional verification, such as a passport photo, to validate my identity. Preserving my account means a lot to me. Please help me regain access. Thank you for your assistance. If you require any further details, feel free to ask. My contact details are [redacted] or [redacted].

My account was compromised by a scammer on Facebook. They changed my email and phone number, making it impossible for me to recover it. Many of my friends are receiving messages from the hacker asking for money. I have saved text message screenshots, old passwords, and even my ID to prove my identity. The hacker is reaching out to everyone on my Messenger for cash through the account tosalia.mendez3, as they have removed my original email [redacted] I urgently need assistance to prevent further scams and regain control of my Facebook account. Thank you for your help.

Dear Sir or Madame, I, SFC Ozzy Rodriguez, of the U.S. Army, would like to report an Internet Crime to the FBI that involves sexual exploitation and fraud by a Facebook member named Cotton Lass from Mali. This individual used the alias name Oriane Folker but was identified by Facebook as abusive and marked as spam. Cotton Lass is the real person behind Oriane Folker, as I unfortunately found out through personal experience. Due to these Internet crimes against me, I have temporarily suspended my Facebook page until this issue is resolved. For further evidence and information, please contact me at [redacted] or [redacted]. Thank you for your time and consideration. Sincerely, SFC Ozzy Rodriguez

I encountered an issue while logging into Facebook on my computer. The system prompted me to reset my password due to an incorrect entry. Following this, I attempted to confirm my identity on a different device as per the instructions, which led me to the Facebook app on my phone. To my surprise, I was logged out automatically and did not receive the 6-digit verification code via email. I requested the code to be sent via text and successfully entered it, but it logged me into someone else's Facebook account. As a result, my phone number seems to be associated with a different Facebook profile, and I am unsure how to address this situation.

Hello, I have a query about the Ads Manager, particularly the product catalog. I recently created a product catalog for a client who already has various events set up on their pixel without any issues. The problem I am facing is that when trying to set up event sources on the new product catalog (as the client did not have one before), I only see one pixel to choose from. Unfortunately, it's an old pixel from one of my previous accounts and not associated with the current client. I have confirmed that I have been granted access to their pixel, and I can view both the Ads Manager and Business Manager. I can see their pixel and the numerous events linked to it, yet the pixel does not appear as an option for setting up product catalog event sources. I took the additional step of checking from both my personal account and the client's business account. Thank you for any assistance you can provide!

My Facebook account has been accessed multiple times recently from locations in Charleston, SC, and Apolco, SC, without my authorization. This has happened three times within the last three days. I promptly changed my password upon receiving the email notifications. I suspect this intrusion may be connected to the general updates I receive via text from Facebook around the same time. I am uncertain if this is a hacking attempt, but I would like to verify and put a stop to any unauthorized access if that is the case. It would be appreciated if any errors on Facebook's end causing this issue could also be rectified. Dealing with this situation has been stressful, and I hope for a resolution. Thank you for understanding my concern during this challenging time.

Hello, I have been corresponding with an individual claiming to be in the military stationed in Afghanistan, identifying themselves as Lucky J Stevens. I am uncertain if they are truly Jill Stevens, a former Miss Utah who served in the army concurrently. We discussed purchasing a new iPhone for her security needs and she expressed a desire to settle down with me. When I raised concerns about phishing, a warning about an unsecured computer appeared, preventing me from contacting her or viewing her profile. I am now questioning the true identity of this person to offer appropriate support if they are indeed Jill or someone else. Thank you. Warm regards, Michael

I am having difficulties recovering my account because I forgot my password and the phone numbers associated with it from the past. This problem arose after I upgraded to a new phone and obtained a new phone number. Typically, I have been successful in recovering my account when changing phones and numbers. Similarly, my spouse encountered the same issue when switching to a new phone and number. Recently, he was prompted to identify himself by uploading a photo of his driver's license, but I am unable to locate this form. Could you kindly provide me with the link or instructions to recover my account? I have exhausted all my options over the past two weeks and desperately need assistance.

My Facebook app was encountering issues, so I decided to delete and reinstall it. Unfortunately, in the process, I forgot my password and can't access face recognition or my 4-digit code. I've tried several times over the last 24 hours to reset my password via text, but each time I receive a 6-digit code, it shows an error. When attempting from my computer, I received a different 6-digit code but encountered the same error. Since my Facebook account is essential for PTO and BST, I urgently require access back to my account. I don't have an email linked, only my phone number [redacted]. Your immediate help in regaining access would be greatly appreciated. Thanks, Gabby.

Dear Sir/Madam, I am K.L.Nadun Tharaka from Sri Lanka. I own Cadyshack Tours and Cadyshack Rent a Car services in my country. Unfortunately, my Facebook account has been disabled, and I am unsure why this action was taken. I believe it may have been a mistake, as I have always followed the platform's guidelines. I have made several appeals through Facebook's support page, but have yet to receive a response or any explanation for the disablement. The Cadyshack Tours account is vital for running our business pages, including Cadyshack Tours and Cadyshack Rent a Car. Both pages are legitimate and are directly managed by me. Since these pages are linked to various other websites, the disablement has caused me significant trouble. I kindly request Facebook's assistance in reactivating my account and associated pages. I have attached my photos and passport copy for verification purposes. I eagerly await a positive response from Facebook. Best Regards, K.L.Nadun Tharaka Proprietor of Cadyshack Tours and Cadyshack Rent A Car Sri Lanka Email: [redacted]

I'd like to discuss a significant issue I'm facing with my account recovery process. The account belongs to "Sara Hany" with the email "[redacted]" Unfortunately, I have forgotten both my account password and my email password. To regain access, I initiated the account recovery process by requesting 3 of my 5 trusted contacts to send me the generated codes. Subsequently, I was prompted to provide an email address to receive a confirmation email, so I used "[redacted]" Despite being informed that I would receive an email with a link, I have not received any email for nearly 12 hours. Consequently, I am unable to utilize my account. Additionally, when attempting to recover the account again, I received a message stating "You are trying too often... try again later."

I encountered a situation defending a child on a social media post. A mother mentioned spanking her 13-month-old child, leading to a debate where I was attacked with abusive language by a friend defending the mother. I made a remark about the friend being a trans individual who hits children, resulting in a 30-day block from Facebook for violating community standards. Unfortunately, this has also affected my business page, Titan Tattoo, which is essential for my livelihood. I am distressed as my family business will suffer without access to respond to clients on my work page. I am considering involving the police due to the incident. Your assistance in resolving this matter would be greatly appreciated.

My account was locked, citing a supposed use of a flag-reported password, which seems strange as it's quite unique. I've attempted for over two weeks to regain access to this account. It prompts me to identify friends' photos. Despite successfully navigating this step, it then states they can't proceed based on the information. After passing that, I encounter issues with unfriending and adjusting page roles, all of which I've resolved. However, when prompted to delete commerce posts, the process halts. If I delete none, it won't let me progress. If I delete all, a message appears stating, "SOMETHING WENT WRONG," and I must begin again – changing the password and identifying friends. This is frustrating, and I simply wish to regain access to my account. - Andrew

I recently created a new account to log in to several apps. However, I've been experiencing issues with logging back in after being logged out across various apps. When prompted for a phone number, I provided one, but did not receive the confirmation code despite multiple resend attempts. Moreover, the system now claims that my number is invalid. This situation is problematic as my Facebook account is linked to these other accounts, all of which are now disabled. If this is due to security measures, they seem excessive as I am a genuine user. I urgently require a resolution to this issue. Thank you.

Hello, I've been unable to access my Facebook profile (www.facebook.com/mastrangelomaurizio) since Friday, August 31st. After a suspicious login attempt, I submitted a selfie for identity verification and later found that my account was disabled. Despite filling out the form and attaching my ID card, I have not yet received a response. This situation is causing me concern because my profession as a social media manager relies on accessing the account to manage campaigns and resolve pending payments. Without it, I am unable to work effectively. I am available to provide any additional documents or identity confirmations if needed. Thank you, Maurizio Mastrangelo For other social accounts, please refer to: www.linkedin.com/in/mauriziomastrangelo/

Hello, I am having trouble accessing my Facebook account. My email associated with the account is [redacted] I recently created a new Facebook account to promote my business. However, I am unable to log in as it is still under review due to an image I uploaded. I mistakenly thought it was for my profile picture and used a random image from the internet. This delay is impacting my business Facebook page, Perfect Glazing Group, which I have paid to promote. I have already verified my account via text message and need this matter resolved immediately. Please contact me at [redacted] as soon as possible to assist with getting my account up and running. Thank you.

Hello, I have been waiting for a response from Facebook for several months. I cannot access my Facebook account as it is asking for my birthday, which does not unlock it. I suspect my account may have been hacked. Despite submitting my Photo ID to Facebook around 10 times in the past few months, I have yet to receive a reply. This is causing a significant issue as I need to access the account for work purposes. Here are the details for the locked account. I appreciate if this could be resolved promptly. Thank you, J.A. Email: [redacted] Birthday: 11-23-[redacted]

Dear Sir/Madam, I am facing an issue with my Facebook account as it was disabled due to some third-party complaints. Upon logging in, it prompts me to download my data, which concerns me as I mistakenly shared my password with friends. I worry about the safety of my personal information and kindly request that this download option be removed to prevent any unauthorized access to my data. Please address my concern promptly. Thank you for your assistance. Best regards, A. K. Email: [redacted] Phone: [redacted] Date of Birth: 29-03-[redacted]

Hello, I've noticed that the Personal Messages section on our breastmilk sharing page has vanished. We are a group that connects new mothers in need of breastmilk. A teammate and I have each tried reaching out to the support team twice, but we haven't received any assistance yet. This issue started two days ago and is hindering our ability to coordinate donations. I posted a notice to inform our mothers about the problem, but the response has been slow. Furthermore, when they do reply, we cannot access our past conversations. I kindly ask for your help to restore the messages on our page. You can find us on Instagram @mothersmilknzcharitabletrust.