I know my fb password however it sends an sms to my phone to make sure it's me it's not...

GetHuman1089178's customer service issue with Facebook from September 2018

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The issue in GetHuman1089178's own words
I know my fb password however it sends an sms to my phone to make sure it's me it's not sending the code to my phone so I can't login. I've tried hitting resend code it still doesn't send I've sent in my photo ID and a pic with written code all I have is a email saying the received it and to try the steps I've already stated above that I've done. Please I don't want to make a new account I want my memories . Help me log back in.
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Facebook

Customer service issue
Reported by GetHuman1089178
Sep 4th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 127536 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1089178 started working on this issue
Sep 4th, 2018 12:37pm
GetHuman1089178 confirmed the issue is fixed. Hooray!
Sep 4th, 2018 1:38pm