My ex-boyfriend got hacked into my facebook account, and used my information to open an...

GetHuman1087260's customer service issue with Facebook from September 2018

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1087260 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1087260's own words
My ex-boyfriend got hacked into my facebook account, and used my information to open another account. He also hacked to my e-mail account that I used it to open my facebook account. Changed all the passcodes. And my phone number has changed that not the one I used for opening my facebook account. I need to recover my old account and delete the fake one from my ex-boyfriend who opened it. And to prevent he has access into my accounts nor my information.
GetHuman1087260 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1087260
Sep 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 126920 others
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GetHuman1087260 started working on this issue
Sep 3rd, 2018 10:25pm