Good day, **I trust you are well. **Thank you for taking the time to read this email, a...

GetHuman-naptasou's customer service issue with Facebook from September 2018

8 views | 125486 similar | 0 following
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman-naptasou got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-naptasou's own words
Good day, **I trust you are well. **Thank you for taking the time to read this email, and I sincerely hope that you can help. **We are Narcotics Anonymous, a registered worldwide NPO. The main foundation of our organization is anonymity, which is important for our members to seek help without being exposed.**We do have Facebook pages, however, Facebook pages cannot post directly into groups. We would like to post into community groups (such as people who live in Centurion, etc) to assist the community fight the war on drugs. We do not accept outside donations, therefore we are in no way asking for money. **The problem that we are experiencing is that we cannot post as our page into groups, which makes it difficult because the framework of our programmers does not allow members to post into groups with their own profiles (due to the anonymity issues). Therefore I created a profile as Narcotics Anonymous Pretoria South to be able to carry out these posts, however, the user keeps getting blocked. **We have a whole PR committee that would need to log into this profile (as different areas of the city are allocated to different people for marketing and one person cannot do it all as we are volunteers and have our own full time jobs), but as soon as several of us log in to the profile it gets blocked. **Is there a way that we can allow these profiles to be unblocked? Or is there a way that the page that we have can post directly into groups? **As mentioned, we are an NPO which is an asset to the community, however, it’s extremely difficult to get our name out there. NA has been around since the ****s and numerous research studies have proven the value of the program (which is completely free for anyone wanting to recover from drugs). **I’ve attached our NPO certificate, if you have any suggestions or if you’d be able to be of any assistance it would be GREATLY appreciated! **I look forward to hearing from you.**Kind Regards, *Narcotics Anonymous South Africa

GetHuman-naptasou did not yet indicate what Facebook should do to make this right.

How GetHuman-naptasou fixed the problem

We are waiting for GetHuman-naptasou to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-naptasou fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-naptasou
Sep 2nd, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 125486 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-naptasou started working on this issue
Sep 2nd, 2018 8:02pm
GetHuman-naptasou indicated the issue is not fixed yet.
Sep 9th, 2018 6:32pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies