I had originally set up my Facebook profile over ** years ago under an old email addres...

GetHuman-nyhoosie's customer service issue with Facebook from August 2018

122014 similar
4 following
Help with my Facebook issue
First: share to improve GetHuman-nyhoosie's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nyhoosie's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nyhoosie will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nyhoosie can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-nyhoosie may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-nyhoosie's own words
I had originally set up my Facebook profile over ** years ago under an old email address. I got a new phone and the Facebook app did not update* I need to find out the password for that old email so I can transfer my Facebook.The email is *****@***.com, my name is Rob Katz. Thank you
GetHuman-nyhoosie did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-nyhoosie fixed the problem
We are waiting for GetHuman-nyhoosie to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nyhoosie fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nyhoosie
Aug 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 21 customers so far
Similar issue to 122014 others
4 customers following this
Follow this issue to see how it gets fixed
GetHuman-nyhoosie started working on this issue
Aug 30th, 2018 4:36am