Basically I was locked out of my fb. It says my password is wrong but I know it’s not...

GetHuman1046438's customer service issue with Facebook from August 2018

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The issue in GetHuman1046438's own words
Basically I was locked out of my fb. It says my password is wrong but I know it’s not. And my email that was on the account is so old and un-used that it doesn’t exist anymore. So I then had them send the reset password thing to my cellphone but then realized that my number was different too. That number was given to someone else and they got into my fb. The guy was trying to give it back to me but one of my friends reported him before we could handle it together. So yeah I just want my fb back. I’ve had that one for over ** years and I don’t want to lose everything. I made a new fb while trying to figure out what to do about the old one.
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Facebook

Customer service issue
Reported by GetHuman1046438
Aug 28th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 7 customers so far
Similar issue to 119864 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1046438 started working on this issue
Aug 28th 2:32pm