Someone hacked my Facebook and changed my password.*When I try to reset my password it...

GetHuman-samugath's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-samugath's own words
Someone hacked my Facebook and changed my password.*When I try to reset my password it sends the password to an old Hotmail email I had years ago that’s been inactive for over *** days. The email has been created by a different user, so now I don’t have access to the email to obtain the password. **I have no phone or trusted contacts on my Facebook. So... I can’t get that * digit code from the email or anywhere else.
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Customer service issue
Reported by GetHuman-samugath
Aug 28th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 119279 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-samugath started working on this issue
Aug 28th 1:48am
GetHuman-samugath indicated the issue is not fixed yet.
Aug 28th 1:48am