I got a new phone. I want log in to my new phone. I forgot my password so I tried to do...

GetHuman-bartmann's customer service issue with Facebook from August 2018

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The issue in GetHuman-bartmann's own words
I got a new phone. I want log in to my new phone. I forgot my password so I tried to do the * digit sms code to my phone. It said I've used it to many times. I've used it twice which was hours apart from each other. I am still active on my account on my old phone. And I can't afford to log out of it do to my business page. I also tried call FB for help and some guy wanted me to buy * goggle pay cards to help me log in, and catch some hacker who took over my account.. I'm not paying for that it sounds like a big scam!
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Customer service issue
Reported by GetHuman-bartmann
Aug 28th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 119180 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bartmann started working on this issue
Aug 28th 12:02am
GetHuman-bartmann indicated the issue is not fixed yet.
Aug 28th 1:29am
GetHuman-bartmann indicated the issue is not fixed yet.
Aug 28th 1:29am
GetHuman-bartmann indicated the issue is not fixed yet.
Aug 28th 1:32am