This is Ricky Davis I have * Facebook accounts and my old Facebook account get hack and...

GetHuman1043092's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1043092's own words
This is Ricky Davis I have * Facebook accounts and my old Facebook account get hack and I couldn't remember the password I used for that account so I made whole new one and the email that was for my old Facebook account is *****@***.com and I dont remember the password for the email and i removed my old account on my device but on my new account i can still go to my old profile and add people.
GetHuman1043092 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1043092
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 118869 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1043092 started working on this issue
Aug 27th 7:10pm
GetHuman1043092 indicated the issue is not fixed yet.
Aug 27th 8:23pm
GetHuman1043092 indicated the issue is not fixed yet.
Aug 27th 10:26pm
GetHuman1043092 indicated the issue is not fixed yet.
Aug 28th 10:02pm
GetHuman1043092 indicated the issue is not fixed yet.
Aug 28th 10:02pm