Just got a friend request from my mom who passed away last year! Very emotional!

GetHuman-sbbreen's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-sbbreen's own words
I was trying to delete*close her account permanently! ... My mother passed away on October **, ****. Apparently her account is still active? I received a friend request from her account just yesterday which makes me think she was hacked. What do I need to do to close my mother's account (D*****@***.com, acct *******)?
This was especially frustrating because my mom is gone and this friend request that I just received hurts me emotionally. I have been trying to contact Facebook, but they make it impossible. No phone number to talk to a person. No Facebook chat. ....Just impossible to reach!
Facebook could make this right by deleting all her information permanently.
Facebook makes it impossible to communicate with them.
How GetHuman-sbbreen fixed the problem
GetHuman helped me. I posted on my timeline that I was having troubles. Many of my friends let facebook know that my mom's account had been hacked. This locked up my mom's account so that I could not close it on her site, even though I had her password. Eventually, it was deleted. Not sure what one thing did the trick, but it was very frustrating.
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Customer service issue
Reported by GetHuman-sbbreen
Aug 27th, 2018 - 3 years ago
Fixed
GetHuman-sbbreen shared how to fix
Seen by 25 customers so far
Similar issue to 118655 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sbbreen started working on this issue
Aug 27th, 2018 4:35pm
GetHuman-sbbreen indicated the issue is not fixed yet.
Aug 27th, 2018 8:45pm
GetHuman-sbbreen indicated the issue is not fixed yet.
Aug 27th, 2018 8:46pm
GetHuman-sbbreen indicated the issue is not fixed yet.
Aug 27th, 2018 8:55pm
GetHuman-sbbreen shared this issue with friends on Facebook
Aug 27th, 2018 8:55pm
GetHuman-sbbreen confirmed the issue is fixed. Hooray!
Aug 28th, 2018 11:52am

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