Just got a friend request from my mom who passed away last year! Very emotional!
GetHuman-sbbreen's customer service issue with Facebook from August 2018
Help with my Facebook issue
The issue in GetHuman-sbbreen's own words
I was trying to delete*close her account permanently! ... My mother passed away on October **, ****. Apparently her account is still active? I received a friend request from her account just yesterday which makes me think she was hacked. What do I need to do to close my mother's account (D*****@***.com, acct *******)?
This was especially frustrating because my mom is gone and this friend request that I just received hurts me emotionally. I have been trying to contact Facebook, but they make it impossible. No phone number to talk to a person. No Facebook chat. ....Just impossible to reach!
Facebook could make this right by deleting all her information permanently.
Facebook makes it impossible to communicate with them.
I have an issue with Facebook too
How GetHuman-sbbreen fixed the problem
GetHuman helped me. I posted on my timeline that I was having troubles. Many of my friends let facebook know that my mom's account had been hacked. This locked up my mom's account so that I could not close it on her site, even though I had her password. Eventually, it was deleted. Not sure what one thing did the trick, but it was very frustrating.
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