Just got a friend request from my mom who passed away last year! Very emotional!

GetHuman-sbbreen's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-sbbreen's own words
I was trying to delete*close her account permanently! ... My mother passed away on October **, ****. Apparently her account is still active? I received a friend request from her account just yesterday which makes me think she was hacked. What do I need to do to close my mother's account (D*****@***.com, acct *******)?
This was especially frustrating because my mom is gone and this friend request that I just received hurts me emotionally. I have been trying to contact Facebook, but they make it impossible. No phone number to talk to a person. No Facebook chat. ....Just impossible to reach!
Facebook could make this right by deleting all her information permanently.
Facebook makes it impossible to communicate with them.
How GetHuman-sbbreen fixed the problem
GetHuman helped me. I posted on my timeline that I was having troubles. Many of my friends let facebook know that my mom's account had been hacked. This locked up my mom's account so that I could not close it on her site, even though I had her password. Eventually, it was deleted. Not sure what one thing did the trick, but it was very frustrating.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-sbbreen
Aug 27th, 2018 - 3 years ago
GetHuman-sbbreen shared how to fix
Seen by 25 customers so far
Similar issue to 118655 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-sbbreen started working on this issue
Aug 27th, 2018 4:35pm
GetHuman-sbbreen indicated the issue is not fixed yet.
Aug 27th, 2018 8:45pm
GetHuman-sbbreen indicated the issue is not fixed yet.
Aug 27th, 2018 8:46pm
GetHuman-sbbreen indicated the issue is not fixed yet.
Aug 27th, 2018 8:55pm
GetHuman-sbbreen shared this issue with friends on Facebook
Aug 27th, 2018 8:55pm
GetHuman-sbbreen confirmed the issue is fixed. Hooray!
Aug 28th, 2018 11:52am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies