I had an issue with my phone and had to take it to Apple store which nothing backed up...

GetHuman-mamasmit's customer service issue with Facebook from August 2018

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The issue in GetHuman-mamasmit's own words
Get the password for my old account and now also get back in to my new account that I was locked out of. ... I had an issue with my phone and had to take it to Apple store which nothing backed up off my phone when the delete everything! Well I couldn’t remember my Facebook password word bc I created it * years ago and never log out! I just created a new one to be able to get by till I got help! Well I just reached out to help support and then they locked me out of my new account! I am very up set and would like to know why this happened and how long will I be locked out
Get me back in to my Facebook account
I have had the same Facebook account for * years.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-mamasmit
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 118612 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mamasmit started working on this issue
Aug 27th 3:53pm