I have not been able to log into my Facebook account for * months and I believe it’s be...

GetHuman-lilyknap's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lilyknap's own words
I have not been able to log into my Facebook account for * months and I believe it’s been hacked. I no longer have access to the email and phone on file .*My account is under : Liliha Knapp ***-***-****. Email : *****@***.com**My current email is*L*****@***.com*Phone number ***-***-*****Could you please send a code to one of those so I can reset my password?please send me a link if you need to verify my identity . The link on Facebook help isn’t working.*Thanks
GetHuman-lilyknap did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-lilyknap
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 118037 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lilyknap started working on this issue
Aug 27th 3:41am
GetHuman-lilyknap indicated the issue is not fixed yet.
Aug 27th 10:42am