My friend from from Facebook messaged me and it was not him it was a scammer. It was...

GetHuman1039710's customer service issue with Facebook from August 2018

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GetHuman1039710's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1039710 will want to follow the link below to head to their help center. We will check on GetHuman1039710 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1039710's own words
My friend from from Facebook messaged me and it was not him it was a scammer. It was a link to another site but when I clicked on it nothing happened and then it completely shut me out of Facebook. And also logged me out. I tried to sign back in but I couldn’t and it said your email or password has been changed. This has happened to multiple of my friends before. And Facebook help wouldn’t help me.
GetHuman1039710 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1039710
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 117815 others
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GetHuman1039710 started working on this issue
Aug 26th 10:54pm