Hello,**I’ve had a really old email address linked to my Facebook account for years, ho...

GetHuman1039614's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1039614's own words
Hello,**I’ve had a really old email address linked to my Facebook account for years, however it’s not an email address i use any more, and haven’t for years. I want to change it to my new email address, which is *****@***.com, however i can’t as it says it is already being used. **I looked into it a bit more and realised somebody else (a girl called Danielle Wobschall) is using my email address so I can’t change my account information. **Is there any way of resolving this? Not only is it frustrating that i can’t change my email address on Facebook, but I receive so many email notifications about her Facebook account. **Thank you, *Molly
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Customer service issue
Reported by GetHuman1039614
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 117791 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1039614 started working on this issue
Aug 26th 10:22pm
GetHuman1039614 indicated the issue is not fixed yet.
Aug 26th 10:23pm
GetHuman1039614 indicated the issue is not fixed yet.
Aug 26th 11:27pm
GetHuman1039614 indicated the issue is not fixed yet.
Aug 28th 6:37am